Do Your Staff Need Constant Direction? - Tips on Balancing Freedom and Control

By Caroline Cooper President, Zeal Coaching | August 07, 2011

Just how do you maintain that balance between freedom and control, and still get the job done to the standard you expect?

On the one hand you can't afford to supervise your team the whole time, but on the other you are concerned that if you don't, they'll be things that get missed.

Have you ever noticed when you are away for a day or two, or even a few hours, your team seem to be able to solve their own problems? Having to deal with every question or every problem your staff face can be draining for you and does little to develop your team.

Conversely abdicating responsibility and leaving your team totally to their own devices can be equally daunting and inherent with risks. When you own the business or have high stakes in it, it can sometimes be difficult to let others get on with things.

So just how do you strike the balance?

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Coming up in December 2018...

Hotel Law: New Administration - New Policies

In a business as large as a hotel and in a field as broad as the law, there are innumerable legal issues which affect every area of a hotel's operation. For a hotel, the primary legal focus includes their restaurant, bar, meeting, convention and spa areas of their business, as well as employee relations. Hotels are also expected to protect their guests from criminal harm and to ensure the confidentiality of their personal identity information. These are a few of the daily legal matters hotels are concerned with, but on a national scale, there are also a number of pressing issues that the industry at large must address. For example, with a new presidential administration, there could be new policies on minimum wage and overtime rules, and a revised standard for determining joint employer status. There could also be legal issues surrounding new immigration policies like the H-2B guest-worker program (used by some hotels and resorts for seasonal staffing), as well as the uncertain legal status of some employees who fall under the DACA program. There are also major legal implications surrounding the online gaming industry. With the growing popularity of internet gambling and daily fantasy sports betting, more traditional resort casinos are also seeking the legal right to offer online gambling. Finally, the legal status of home-sharing companies like Airbnb continues to make news. Local jurisdictions are still trying to determine how to regulate the short-term apartment rental market, and the outcome will have consequences for the hotel industry. The December issue of Hotel Business Review will examine these and other critical issues pertaining to hotel law and how some companies are adapting to them.