Discover Your AHA Moment for Increasing Employee Engagement

AHA (Appreciation / Happiness / Advancement)

By Nicole Perrotta Professional Trainer, Transformation Associates | January 01, 2017

At some point, we have all experienced that sinking feeling when a valued employee walks in to let us know that they are leaving. We ask ourselves the question, what went wrong? (if you didn't, you should have) After navigating through the initial onslaught of emotions when discovering you have lost yet another good employee, you might ask yourself, "What is missing? How do I retain top talent in this new generation of employees that constantly job hop in hopes of quick advancement?"

When we are losing good, highly valuable employees, the first place we need to look at is the engagement model. Do we have an engagement model that we are actively using? Is there a focus on high engagement? Do we know what engagement looks like?

What is Engagement?

Engagement is the extent to which employees commit to something or someone in their organization and how hard they work and how long they stay as a result of that commitment.

What Does Engagement Look Like in an Employee?

While disengaged employees are frustrated and more disruptive, in contrast engaged employees are happier and more productive. They produce higher service, higher customer satisfaction, increased sales, and higher levels of profit. In fact, companies with engaged employees, outperform those without by 202%. (Source: Dale Carnegie)

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Guest Service: A Culture of YES

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