A Therapist's Day: A View of What Should Take Place in the Future Wellness Environment

By Michael Koethner Wellness & Healing Consultant, Spa Transition | January 17, 2016

The next few years, and the distant future, will see the profession of alternative therapy (i.e. naturopathy, homeopathy, physiotherapy, psychotherapy, energy alignment, soul healing, fitness, exercise and the likes) in much higher demand than at any rate and time before. The increasing demand for complementary therapies will unfold itself through the yet unseen energetic forces of the soul and spirit. These two entities will ignite a fire with the human body volcano to release deeply repressed and unresolved issues; regardless of the mental, spiritual and/or physical condition of the individual. It is going to happen across the globe, stretching into every tiny corner of society; the business environment must be ready to accommodate its demand and be open to new opportunities, not the other way around.

These two sources of life will also put immense pressure on the planet as to shake up humanity in all other aspects of earthly living, in a never seen before rate and speed. It will finally re-invigorate the very powerful and true natural healing process on this planet. The process will have a profound impact on everyone and everything in order to regain the true universal power, which lies within. The time has come, to openly, and vigorously confront every situation that inhibits humanity and its environment from learning, understanding and evolving into the life we meant to live.

The next generation of wellness centers and spas require therapists to be leaders in their own rights and profession, coherent, complete and in alignment with their environment. They must have a determination, obligation, passion and inspiration, extensive skills and accumulated knowledge in order to provide sacred and mystical treatments; whilst being fully aware of their inherent regenerating powers, to guide others through this extraordinary time of adaptation and change. Therapists who focus on quick fixes, vanity make-up and superficial treatments will no longer be able to perform such tricks in order to enhance the business performance, or to justify a balance sheet.

The key driving business factor and performance index for any wellness enterprise in the near future, is knowing how to create a complete and integrated project and vision, and to make sure that people are carefully selected, receive continued education and heartfelt recognition. They must also be able to fully grasp the immense healing powers of our times, yet to come. The knowing and feeling of belonging and acceptance ensures a smooth business flow and eliminates the constant intimidation and interference by superiors who are obsessed with a process of micro management.

There is a process, a paradigm shift, under way that can no longer be stopped. It is a deep inherent and profound urge, in humanity, to set itself free of absolutely everything that is limiting the development and blocking the need for growth, in order to move into a more evolved stage of spiritual existence. The majority of earth's humanity is finally waking up, starting to see physical evidence of the invisible powers that are hidden beneath their ego identity. The pressure to overcome its self imposed limitations is still gentle, yet firm, relentlessly demanding, until it has reached the boiling point in every cell, within each person, partnership, family; in every company, firm and corporation. Without restrictions to continents, countries, societies, civilizations, color, heritage, gender, believe systems, dogmas, and/or religious activities, there will be grand fireworks of joy, happiness, relieve and freedom at the end of a long journey through a very dark tunnel; paired with the sure knowing that it is more powerful than anything ever seen or felt before.

The changes in our exterior environment, such as the collapse of outdated, and partly rotten, company systems are just a confirmation of this long overdue change. The present naivete and very immature mentality is going to diminish, fading away for good, and right in front of our eyes. This is, and will be replaced with a more mature and very powerful force of coherent, supportive, loving and universal spiritual life force; a connective, collaborative energy that encapsulates all facets of the inter-dimensional human entity, including the mind, body, soul and spirit. The one's who are ready for this new environment will evolve into the next dimension, leaving all currently known earthly restrictions and limitations behind forever. It is going to be very exciting, and we will see it all come to pass; this is now a fact and any argumentation against it will be a farce to say the least.

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Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.