Three Ways to Pinpoint Great New Hires
By Zoe Connolly Co-Founder & Managing Director, Hospitality Spotlight | September 10, 2017
So you're looking to hire a new team member... While graduation is mostly over, the workforce is still adjusting to an influx of recent college grads. In hotels, leadership and hiring managers have likely already met multiple candidates in making an addition to the staff, and in some cases, making the decision to hold off. It can be hard to choose the right candidate for the job for many reasons, but there are ways hiring managers can identify candidates that will ultimately be successful in their roles.
1. Character Counts
One of the main traits of a successful hospitality worker is a great personality; someone that can get along with all of your guests. "Personable" should be easy to identify, but sometimes a great interviewer is not the best candidate for the job.
Be sure to start a conversation during the interview, beyond simply covering
the basic questions try to understand how they will interact with a stranger
(i.e. you). If they can have a solid conversation with you, they'll likely
not be afraid to have a conversation with a new guest.
Have coworkers come in and chat, if they get along well, they will likely
continue to get along once on the job. A successful business has a workforce
that understands and enjoys each other.
Check for a smile. It is something everyone looks out for in good service,
"service with a smile," if they are smiling and laughing during the
interview, that will translate into the workplace.