Thoughts on Hotel Worker Safety and the Role of Technology
By Adria Levtchenko CEO & Co-Founder, PurpleCloud Technologies | April 07, 2019
As a people business, among the first priorities for hospitality organizations is to ensure the safety of guests and the people who care for them.
Of special concern, despite training programs and on-site security systems, hospitality workers are vulnerable to on-the-job injuries, as well as personal harm caused by another individual. The personal threat can be from anyone-a guest; a visitor to a property like a vendor, service person or delivery person; an intruder; and, even, another staff member.
Beyond the issue of an individual acting against another, anything from unwelcome contact to literal assault, there is a broad range of safety concerns that can impact workers. These include property protection in the form of fire alarms and suppression, security systems, environmental air quality, accident prevention and ergonomic issues.
In all of these areas, advances in technology can make significant contributions to worker safety through securing the work environment, providing personal alert capacity-in both directions, and improving the ways in which tasks are accomplished as we interact with our human and physical environments.
Moreover, our growing ability to gather and analyze data in new and faster ways, along with improved communications, will continue to advance the cause of safety while reaping dividends in worker productivity, employee satisfaction and operational efficiency. Safety is also an important contributor to overall health and wellness, another important goal that compliments well the hospitality mission and is currently top of mind for many organizations.
This article discusses some approaches to worker safety through the use of technology, including current "hot button" topics; choosing among competing modalities for a given safety challenge; and integration to the hospitality organization's total technology platform-with an eye to best use of resources.