Making Dollars and Sense Out of Gen Y: Y Sized Strategies to Fuel Business Growth
By Roberta Chinsky Matuson President, Matuson Consulting | March 11, 2012
They've been called a lot of names including Gen Y, Millennials, Echo Boomers and some that aren't very flattering. But make no mistake. This group of people will change everything you think you know about doing business. Gen Y, those born after 1978, has already overtaken Baby Boomers in sheer numbers and is on the brink to do the same with its incomes by 2017. If you are looking to grow your brand, look no further. This generation is over 70 million strong. And that's just here in the US. Demographics are shifting, and the younger generation is entering the hotel world and they're looking for a completely different experience than their Boomer parents. Here's why.
Getting to know Gen Y
Gen Y is the most transparent generations of all times. Thanks to social media, we know exactly what they are thinking at any given time. Or at least we think we do. To better understand Gen Y, we need to take a look at the events and circumstances that have had a powerful influence over this generation.
Technology. Technology has made the world a much smaller place and no one knows this better than Gen Y. The 9-11 terrorist attack that took place on US soil was played and replayed in front of their eyes, 24/7. This was a moment in time when many realized how life could change on a dime.
Hovering Parents. Those "Helicopter Parents," who swooped down to handle everything on their children's behalf, have raised a generation that relies heavily on the advice of their parents, even though many are now parents themselves. Parents are still an influencing force of Gen Y workers and consumers, as many consider them to be their best friends.
Trophies for all. The trophy business spiked in the eighties and nineties as every child received a trophy for every event, even when they were the only ones registered in a particular category. This desire for "special" treatment continues to play out in businesses around the globe.
The Hotel Business Review articles are free to read on a weekly basis, but you must purchase a subscription to access
our library archives. We have more than 5000 best practice articles on hotel management and operations, so our
knowledge bank is an excellent investment! Subscribe today and access the articles in our archives.