Successful Management of a Hotel Renovation
By Samuel J. Cicero Sr. Founder, Cicero's Development Corporation | November 22, 2015
No matter how glamorous, there comes a time when every hotel requires renovation. Years of wear and tear, new fashion trends, and shifts in technology can prematurely age a property, leading to customer complaints and the need to lower room rates to remain competitive. Also, in this age of social media and online reviews, an aging property means lost revenue as travelers increasingly turn to the Internet for advice and not the hotel's website.
Of course, most brands in the hotel industry require their franchisees to conduct Property Improvement Plans or "PIPs" every 5-7 years, as well. Not complying with the renovation request for a PIP can result in a flag being pulled from the property.
This article takes you through the process of hotel renovation from a ground level perspective, moving in logical steps from Documentation to Quality Control to final project close-out. No step is more important than another; rather, each plays an equal contributing role in a successful renovation.
The Project Charter
The project charter is the green light for the hotel renovation to move forward. Once the project charter has been assembled and approved by operations, activity can begin.
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