Tools and Strategies to Manage Your Emotions at Work

Are You Taking it Personally?

By Laurie Friedman Founder & Chief Executive Officer, Strategic Business Consulting | March 18, 2018

It's easy. As a leader or as a follower we sometimes take words others say personally. This is natural but not good if the feelings get in the way of positive relationships at work. When words are taken personally, people react emotionally. Emotional reactions at work can cause workplace drama, disengagement, decreased productivity, and decreased teamwork and collaboration. The research data is compelling, "The average employee spends 2 hours and 26 minutes per day in drama and emotional waste" (1)

The moment your emotions are triggered at work you are not your best self either as a leader, colleague or teammate. When we become emotionally charged we allow negative thoughts and feelings to drive our behavior and we lose our compassion. Examples of emotional reactions include: yelling, eye rolling, defending, sarcasm, and disengagement. I am sure you can think of more examples!

Imagine you are in a meeting; and another team member interrupts you, disagrees with you or - worst yet - challenges you. Do you a) shut down; b) feel the person is doing it deliberately and defend yourself by getting angry, loud or something akin to any of these responses; or c) take a breath and not respond?

If your answer is "c," you may not need the QTIP; for everyone else, the QTIP serves as a reminder not to take it personally. Q: Quit. T: Taking. I: It. P: Personally. It's natural to feel a sting when someone interrupts you if they do it in a way that seems rude or disrespectful. What is not compassionate is reacting with your emotions.

The QTIP provides an immediate tool to remind you to Quit Taking It Personally. Yes, a Q-tip®: The everyday, ear-cleaning, wax-remover cotton swab also represents a tool of choice to prevent emotionally charged leadership or reactions.

Seriously! Go to the store and buy as many Q-tips® as you can fit in your closet and take out a few. Hold them in your hand and repeat after me: Quit Taking It Personally. Most leaders discover that the QTIP principle is an effective acronym to help remain emotionally disciplined in the workplace. The solution is to separate YOUR feelings from the issue and to recognize when you are leading with your emotions. Stop and ask yourself "am I taking this personally?" If yes, Quit Taking It Personally. Workplaces are filled with people who are holding grudges, carrying wounds and believing their negative thoughts which lead to a lack of compassion, and most importantly to a disengaged workforce. Emotional drama at work can be stopped. First, quit taking it personally.

Choose a Social Network!

The social network you are looking for is not available.


Hotel Newswire Headlines Feed  

Suzanne McIntosh
Chris Green
Sara Djubek
Dianna Vaughan
Ed Blair
Kathleen Hayn
Emily Loupee
Tony Heung
Scott Hale
Coming up in May 2019...

Eco-Friendly Practices: Corporate Social Responsibility

The hotel industry has undertaken a long-term effort to build more responsible and socially conscious businesses. What began with small efforts to reduce waste - such as paperless checkouts and refillable soap dispensers - has evolved into an international movement toward implementing sustainable development practices. In addition to establishing themselves as good corporate citizens, adopting eco-friendly practices is sound business for hotels. According to a recent report from Deloitte, 95% of business travelers believe the hotel industry should be undertaking “green” initiatives, and Millennials are twice as likely to support brands with strong management of environmental and social issues. Given these conclusions, hotels are continuing to innovate in the areas of environmental sustainability. For example, one leading hotel chain has designed special elevators that collect kinetic energy from the moving lift and in the process, they have reduced their energy consumption by 50%  over conventional elevators. Also, they installed an advanced air conditioning system which employs a magnetic mechanical system that makes them more energy efficient. Other hotels are installing Intelligent Building Systems which monitor and control temperatures in rooms, common areas and swimming pools, as well as ventilation and cold water systems. Some hotels are installing Electric Vehicle charging stations, planting rooftop gardens, implementing stringent recycling programs, and insisting on the use of biodegradable materials. Another trend is the creation of Green Teams within a hotel's operation that are tasked to implement earth-friendly practices and manage budgets for green projects. Some hotels have even gone so far as to curtail or eliminate room service, believing that keeping the kitchen open 24/7 isn't terribly sustainable. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.