Tools and Strategies to Manage Your Emotions at Work

Are You Taking it Personally?

By Laurie Friedman Founder & Chief Executive Officer, Strategic Business Consulting | March 18, 2018

It's easy. As a leader or as a follower we sometimes take words others say personally. This is natural but not good if the feelings get in the way of positive relationships at work. When words are taken personally, people react emotionally. Emotional reactions at work can cause workplace drama, disengagement, decreased productivity, and decreased teamwork and collaboration. The research data is compelling, "The average employee spends 2 hours and 26 minutes per day in drama and emotional waste" (1)

The moment your emotions are triggered at work you are not your best self either as a leader, colleague or teammate. When we become emotionally charged we allow negative thoughts and feelings to drive our behavior and we lose our compassion. Examples of emotional reactions include: yelling, eye rolling, defending, sarcasm, and disengagement. I am sure you can think of more examples!

Imagine you are in a meeting; and another team member interrupts you, disagrees with you or - worst yet - challenges you. Do you a) shut down; b) feel the person is doing it deliberately and defend yourself by getting angry, loud or something akin to any of these responses; or c) take a breath and not respond?

If your answer is "c," you may not need the QTIP; for everyone else, the QTIP serves as a reminder not to take it personally. Q: Quit. T: Taking. I: It. P: Personally. It's natural to feel a sting when someone interrupts you if they do it in a way that seems rude or disrespectful. What is not compassionate is reacting with your emotions.

The QTIP provides an immediate tool to remind you to Quit Taking It Personally. Yes, a Q-tip®: The everyday, ear-cleaning, wax-remover cotton swab also represents a tool of choice to prevent emotionally charged leadership or reactions.

Seriously! Go to the store and buy as many Q-tips® as you can fit in your closet and take out a few. Hold them in your hand and repeat after me: Quit Taking It Personally. Most leaders discover that the QTIP principle is an effective acronym to help remain emotionally disciplined in the workplace. The solution is to separate YOUR feelings from the issue and to recognize when you are leading with your emotions. Stop and ask yourself "am I taking this personally?" If yes, Quit Taking It Personally. Workplaces are filled with people who are holding grudges, carrying wounds and believing their negative thoughts which lead to a lack of compassion, and most importantly to a disengaged workforce. Emotional drama at work can be stopped. First, quit taking it personally.

Choose a Social Network!

The social network you are looking for is not available.


Hotel Newswire Headlines Feed  

Linda Pierce
William A. Brewer
Johan Terve
John R. Hunt
Breffni Noone
Tammy S. Miller
Calvin Anderson
Tim Trefzer
Alexandra Glickman
Coming up in January 2019...

Mobile Technology: The Future is Now

Mobile Technology continues to advance at a relentless pace and the hotel industry continues to adapt. Hotel guests have shown a strong preference for mobile self-service - from checking-in/out at a hotel kiosk, to ordering room service, making dinner reservations, booking spa treatments, and managing laundry/dry cleaning services. And they also enjoy the convenience of paying for these services with smart phone mobile payments. In addition, some hotels have adopted a “concierge in your pocket” concept. Through a proprietary hotel app, guests can access useful information such as local entertainment venues, tourist attractions, event calendars, and medical facilities and services. In-room entertainment continues to be a key factor, as guests insist on the capacity to plug in their own mobile devices to customize their entertainment choices. Mobile technology also allows for greater marketing opportunities. For example, many hotels have adopted the use of “push notifications” - sending promotions, discounts and special event messages to guests based on their property location, purchase history, profiles, etc. Near field communication (NFC) technology is also being utilized to support applications such as opening room doors, earning loyalty points, renting a bike, accessing a rental car, and more. Finally, some hotels have adopted more futuristic technology. Robots are in use that have the ability to move between floors to deliver room service requests for all kinds of items - food, beverages, towels, toothbrushes, chargers and snacks. And infrared scanners are being used by housekeeping staff that can detect body heat within a room, alerting staff that the room is occupied and they should come back at a later time. The January Hotel Business Review will report on what some hotels are doing to maximize their opportunities in this exciting mobile technology space.