HOTEL BUSINESS REVIEW

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Bendegul Okumus

The air quality in indoor areas became more controversial after the pandemic. It is now accepted that restaurants are one of the workplaces where the decrease in the air quality is the fastest. However, it is not yet known whether air quality measurements are made regularly in many restaurant establishments. The effects of airborne particles on employees and customers are extremely dangerous and sometimes fatal. READ MORE

Nadav Cornberg

The hotel experience is undergoing a revolution - and the guest journey is at the forefront. In this article, Nadav Cornberg explores how the pandemic was a catalyst for change in the industry, and what the future hotel guest experience looks like. READ MORE

Darren Winterford

Being an industry that relies heavily on the human experience, hospitality is a business that has gradually embraced technology and its role in creating better and more efficient services for guests. In today's market, mobile technology is being integrated into day-to-day operations. But there are other ways mobile technology can be implemented to improve the hotel experience for guests further. READ MORE

Paulina Burbano De Lara

In the world of high-end hotels that pride themselves on personalized service can we reconcile the need to reduce contact with the need to create human connection between our guests and our staff? The risk of reducing a life-affirming experience to a scroll on a phone is real. How to solve this conundrum is a challenge for all properties in our segment. READ MORE

Scott Schaedle

The pandemic ushered in a new era of hotels relying on technology. Now that the pandemic is behind us, we still see hotels depending on technology but for a different reason: chronic understaffing issues. With so many hotels now utilizing technology to operate with fewer staff, the truly groundbreaking experience is talking to another human being again. READ MORE

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