Rebuilding with resilience includes committing to developing Cultural Intelligence. I resist the notion that it's "nice to have." Our employees and our guests have had two years for deep reflection. They are basing decisions on personal values and are not putting up with environments where they feel excluded or misunderstood. Cultural Intelligence in hospitality is a new core competency. READ MORE

Hotel food and beverage teams are taking several lessons with them to usher in a new era of service following the pandemic: the need to address strong demand for personalized dining services, the staying power of in-room dining amenities, the importance and desire for guest-staff interactions, and the value in supporting local producers. READ MORE

Five-star service is no longer the exclusive domain of luxury properties. Today's traveler expects exceptional service without excuses and without compromise. Resorts must take advantage of modern mobile F&B POS solutions that breathe new life into legacy systems and reach the guest wherever they want to be on property. Improved service at your most coveted outdoor venues – the pool, the beach, the golf course and your outdoor event spaces – not only grows your revenue, but it can also help you retain your most talented staff members as your guests' delight results in higher tips for your team. READ MORE

President Jorgan von Stiening of Palisociety, one of the leading boutique hospitality brands in the country, shares how they embraced the pandemic-forced pivots that impacted their F&B business and used them to move into a new chapter of growth, stability, and forward-thinking momentum with a keen eye on the experience for guests, employees, and the brand as a whole. READ MORE

An elevated mountain aesthetic can marry rustic with refined, blend coziness and spaciousness, and deliver a sense of place and history through thoughtfully selected color palettes, accents, and materials. Two destinations – both based in Big Sky, Montana but showcasing distinctive designs – demonstrate how to create memorable environments for guests that redefine mountain living. READ MORE