Superheroes capture our imaginations and our hearts with their adventures and special gifts but what about the rest of us? What, if anything, do our hospitality workers have that catapults them to Superhero status?? Could it be…their Mask?? The mask may be an unexpected new excuse and superhero "gift" for hospitality teams to become more empathetic. What if, we transform when we put it on? READ MORE

As we begin to recover, it is a good time to rethink and refresh our offerings especially by reaching out to a previously marginalized market. The premise that seniors can save hospitality may sound far flung, but since they are the group with the vaccine dosage completed, they can and will go out. The question is will they spend their time and money with you? READ MORE

Ed Burke, Vice President of Rooms and Engineering with Aimbridge Hospitality shares his insights on the impact of COVID-19 on hotel operations. He discusses how he led his team to establish best practices, including a three-point training program called AIMClean, how to boost staff morale and engage teams, and what the future, post-pandemic world will look like as more consumers start traveling again. READ MORE

Who could have predicted that the most desirable hotel amenity of 2021 would be a complimentary COVID-19 test? As the tourism industry bounces back, hotels and resorts across The Bahamas are reinventing the guest and guest service experience through innovation and adaptability, writes Nassau Paradise Island Promotion Board CEO Fred Lounsberry. READ MORE

As hotels assess the impact of the COVID-19 pandemic, one of the biggest challenges they face is how to transition properties back to mainstream operation, while guarding the health of guests and staff alike. What if we commit to these learnings going forward and invest in the interventions that prioritize well-being for all? READ MORE