Due to the COVID-19 pandemic, consumers have changed how they purchase products more extensively utilizing on-line ordering and home delivery. In response, restaurants and bars have pivoted to expand their businesses in this direction. To help struggling on-premise businesses, numerous states have temporarily or permanently relaxed restrictions on alcohol beverage sales making it easier for bars and restaurants to make this pivot. READ MORE

The COVID-19 pandemic and resulting restrictions on domestic and international travel, economic activity, and individual movement are having an unprecedented impact on the lodging and tourism industry in Latin America and worldwide. While government authorities across the region work to manage restrictions and phased reopening plans, uncertainty prevails over the duration of the global pandemic. READ MORE

Leading a business in the era of COVID-19 is a brave new frontier for even the most seasoned executive. Particularly so if your career has been in one of the hardest hit industries such as ours. Success requires the kind of resiliency, perspective and endurance which can only be achieved through great physical, mental and emotional strength training. READ MORE

Hundred-year floods, hurricanes, wildfires and snowstorms seem to be increasing in frequency. After the wildfires we've seen out West, the hurricanes that have plagued the Southeast and the derechos and blizzards that have hammered the Northeast and Midwest, hoteliers have realized that preparation is key. But what are best practices in terms of disaster planning? Let's take a look! READ MORE

Based on Cyber HITEC's 2020 keynote session of the same title, this article investigates an emerging trend in management strategy: customer service. What do you think of when you hear the term hospitality customer service? Do you perhaps recognize a front desk agent, server, or valet parking attendant face-to-face with a customer? Customer service is much more than these examples though. READ MORE