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JANUARYGuest Service: A Culture of YES

Thursday January 17, 2019
Scott Schaedle

5 Reasons Hotels Should Invest in Beacon Geolocation Technology

The digital era has ushered in a wave of innovations forever changing the way hoteliers do business, and technology is now of paramount importance to any forward-thinking hotel executive. Even the most reluctant of properties must confront how to make way for a more connected guest experience or risk getting left behind. In fact, according to the 2018 Hotel Technology Study, 62.1 percent of hotels want to increase spending on mobility technology in the next two years. Bluetooth Low Energy (BLE) beacons exemplify one such mobile technology hoteliers need to include in their 2019 budgets.
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TRENDING THIS WEEK
Michael Hess

Cohesive Data in Waste Management for the Hotel Industry

While some hotel executives may manage only one hotel operation, most owners and operators oversee hotel chains big and small. Executives have a large order of tasks, employees, guests and more to keep straight-all while keeping the bigger picture in mind to ensure steady revenue and growth. Having a cohesive data system is of utmost importance whether managing hotel chains or singular locations-from a revenue, profits, employee and guest standpoint. One area that often gets overlooked but can greatly impact your bottom line is waste management.

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DAILY HEADLINES - Thursday Jan 17, 2019
Appointments & Promotions
The Lodge & Club at Ponte Vedra Beach Appoints Globally Experienced Executive Chef to Elevate Culinary Program
Appointments & Promotions
Aliz Hotel Times Square Appoints Maureen Murphy as New Director of Sales & Marketing
Hotel Openings & Acquisitions
Wyndham Hotels & Resorts Returns to Hong Kong With Opening of Ramada Hong Kong Harbour View
Appointments & Promotions
AHC+Hospitality Appoints Ryan Schmied as General Manager of AC Hotel Grand Rapids Downtown Opening Spring 2019
Business & Finance
RLH Corporation Selects Interstate Hotels & Resorts to Manage Hotel RL Olympia and Hotel RL Salt Lake City
Expansions & Renovations
The Downtown Grand Hotel & Casino Expanding With New Hotel Tower Adding 495 Guestrooms
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Hotel Newswire Top Pick

 

Autonomous Driving Technology and New Forms of Hospitality

Autonomous Driving Technology is opening a new era of Transpitality, a new form of Hospitality merging transportation and hotel into one form. Autonomous Mobile Hotels equipped with basic sleeping, working, and washroom functions will be providing door-to-door transportation service in between traveler's home and destinations, letting travelers use their travel time more efficiently and productively. Using Autonomous Driving technology, the Autonomous Mobile Hotels will serve as a personal vehicle and mobile hotel room, offering flexible schedules, lower costs, privacy, and comfort. With growing amounts of Autonomous vehicles on the roads, there will be emerging needs of Hospitality to fit the new paradigm.
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More from our online Library Archives...
Michael Blake

AI Assists Our Advancement Into a Virtual World

Technology continues to advance in the 21st century with an increasing expectation that industries stay up-to-date on cutting-edge trends. The fourth industrial revolution we're moving into is making a monumental shift to embrace: intelligent personal assistants, augmented and virtual reality and artificial intelligence (AI) and machine learning. We've seen hotels already dip their toes in these subjects with voice controls in the guestroom, virtual reality tours in the pre-booking process and delivery robots moving through hotel hallways. This article will zero in on the benefits and uses of AI as well as a look toward the future.
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Michael P. O'Day

Fiber to the Room: New Architecture to Meet the Needs of the Digital Guest

For many hotel guests, the most appealing hotels are the properties that offer instant connectivity with the bandwidth capable of supporting multiple devices. As our need for faster speeds and higher quality content continues to grow, hotel guests now expect uninterrupted service putting more pressure on hotel IT building designs. As more guests shift to the "always connected" mindset, hotels must be able to deploy technology solutions with minimum downtimes that can grow with the increasing dependence on mobility. Hoteliers must now meet today's guest technology expectations while preparing for tomorrow by installing an infrastructure in which the bandwidth and technology can be expanded.
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David Tossell

5 Essential Components for a Successful Mobile Strategy

Comscore reported in April 2015 that 60% of digital media time is now spent on mobile devices. Mobile devices are now commanding a greater market share than desktops and laptops. And while 21% of Millennials do not use desktops or notebooks to go online, the fastest growing segment of mobile users are age 55 and older. Is your mobile strategy in good shape now that we are past critical mass for mobile commerce? With technology investment, there always looms the question of "do I want to be on the leading" edge of a trend. Many hoteliers ask this exact same question about the technology that they have in their hotels.
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May 2019:
Eco-Friendly Practices: Corporate Social Responsibility

The hotel industry has undertaken a long-term effort to build more responsible and socially conscious businesses. What began with small efforts to reduce waste - such as paperless checkouts and refillable soap dispensers - has evolved into an international movement toward implementing sustainable development practices. In addition to establishing themselves as good corporate citizens, adopting eco-friendly practices is sound business for hotels. According to a recent report from Deloitte, 95% of business travelers believe the hotel industry should be undertaking “green” initiatives, and Millennials are twice as likely to support brands with strong management of environmental and social issues. Given these conclusions, hotels are continuing to innovate in the areas of environmental sustainability. For example, one leading hotel chain has designed special elevators that collect kinetic energy from the moving lift and in the process, they have reduced their energy consumption by 50%  over conventional elevators. Also, they installed an advanced air conditioning system which employs a magnetic mechanical system that makes them more energy efficient. Other hotels are installing Intelligent Building Systems which monitor and control temperatures in rooms, common areas and swimming pools, as well as ventilation and cold water systems. Some hotels are installing Electric Vehicle charging stations, planting rooftop gardens, implementing stringent recycling programs, and insisting on the use of biodegradable materials. Another trend is the creation of Green Teams within a hotel's operation that are tasked to implement earth-friendly practices and manage budgets for green projects. Some hotels have even gone so far as to curtail or eliminate room service, believing that keeping the kitchen open 24/7 isn't terribly sustainable. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.


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