Knowland Opens 100 Seat Call Center
Market Intelligence Firm Continues Expansion, Opens Combined Call, Operations Center on Maryland&
WASHINGTON, DC, July 6, 2007. The Knowland Group announced today that it opened a vastly expanded call/operations center in April, 2007.
Anticipating that its growth will continue at the same rapid pace as in its first two and a half years, The Knowland Group has instituted a new call center to make communication between itself and its customers much more fluid. In addition to facilitating expanded customer service, the new facility will have room for over 100 highly trained and qualified researchers, hospitality sales assistants and sales professionals.
Designed foremost to represent the zenith of hospitality sales and marketing research, Knowland personal will be charged with carrying out detailed contact research, event follow up activities, future needs surveys and much, much more. And In conjunction with the launch of Knowland INSIGHT, highly trained and qualified Knowland sales assistants and professionals will stand waiting at hoteliers beck and call, available to conduct in depth hospitality sales activities, from in depth research to appointment setting, to full life cycle ownership of targeted group business on a commission-based payment model.
The decision to open the Salisbury location fits in well with Knowland's stated mission of becoming the number one brand associated with hospitality sales and marketing services, of applying cutting-edge, novel and break-through technologies to the acquisition of new business for hotels and hoteliers and of striving continuously to add value to its clients at each and every turn. "We believe that the new call center will allow us to meet our clients ever changing needs faster and more efficiently." Said Michael K. McKean, the firm's chief executive officer, "and are excited by the possibilities of brining cutting edge new products and services more rapidly to the market!"
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
