Internet Mystery Shopping
JUNNE 25, 2007. Increase group rooms and catering revenues by measuring response time and assessing the competition Dallas, TX June 25, 2007 - Revenue Source One announced today that the company would begin providing Internet Mystery Shopping in July.
Jay Delerno, President of Revenue Source One said, "we are offering this new Mystery Shopping service in addition to the current telephone Mystery Shopping we provide for reservations and sales/catering. All of the services we offer utilize state of the art technology and this new service is no exception."
Mr. Delerno went on to say, "the Internet is playing an ever increasing role in the booking of group rooms and catering business. This new service we are offering will assist management to better understand the response time to clients as well as the specific information that is being provided to a client."
The new service offers the following:
---|Group and Catering shops are performed using the Internet.
---|Revenue Source One sends a quest for proposal/information to the hotel via e-mail.
---|Reporting includes information provided by the hotel as well as correspondence time lines.
---|Custom reporting is available upon request.
Hotel responses are tracked and reporting is done to the designated person at the property, corporate office or both.
---|The new service will also offer Internet Mystery Shops to competitors.
Some benefits of Internet Mystery Shopping of the competition are:
---|To assess the skills and response time of the sales and catering staff at your competitors.
---|To identify salespeople at the competition with superior sales skills so they can be hired when needed.
---|To determine the sales skill level of a potential new hire.
---|To understand the room rates being quoted over certain times of the year.
---|To understand meeting room rentals/setup charges.
---|To understand what is being said about your hotel when it is mentioned as a possible competitor.
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
