East West Partners with IQware

IQware's Global PMS empowesrs East West to optimize rental/management operations

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. April 29, 2009

There are literally dozens of property management systems on the market, but it's fairly easy to thin the herd if you demand a true technology partner. That's primarily what made IQware stand out recently among at least 10 other property management system (PMS) vendors vying to optimize operations at three of East West Resorts' slope-side destinations comprising more than 700 managed units.

'We started to look at PMS vendors' technology and teams last April,' says Mary Beth Ottley, Systems Manager for East West Resorts. 'We looked into at least 10 companies, but we knew within jut two months that IQware had what we wanted ─,, a world-class system proven in the management world and an experienced, committed team that would listen closely to the needs of our different divisions so we could best serve our property owners and their guests.'

Before partnering with IQware last summer, East West Resorts' high-end properties in Beaver Creek, Colo., Big Sky, Mont., and Tahoe, Calif., for the past 15 years had managed inventory using antiquated 'green screen,' DOS-based property management systems. Deploying the Microsoft Windows/SQL Server-based IQware Global Property Management System would require a bit of custom work and on-site training but East West Resorts' due diligence showed that IQware's customers are in good hands.

Management of Rental Condominiums with Hotel-like Services

'You can find property management systems that handle traditional hotels all over the place, but finding a system designed for our kind of rental condominiums is a horse of a different color,' Ottley says. 'We needed a flexible-yet-comprehensive system proven to handle rental operations and high-end home care. IQware delivered on both counts.'

Not every PMS can accommodate such a service-oriented collection of mountain resorts. IQware technology goes way beyond informing East West Resorts' property managers which owners and renters plan to arrive where and when, and how long they'll be staying. The intuitive software also allows owners to tell property managers how to air out and ready their residences ─,, including everything from what room temperatures they want their units set at to what groceries they want their refrigerators and cupboards stocked with.

'East West Resorts is known for its world-class amenities. We provide these high-end services for both our owners and renters,' Ottley adds.

The IQware Global Property Management System's modular design, open architecture and experienced custom software developers helped ensure that East West Resorts could offer owners highly customized, detailed rental contracts and related booking schedules ─,, with the capability for owners to access, change and share that information over the Internet with just a few clicks.

'Owners can and do change their minds on when they're coming and going, as well as when they'll rent their residences, to whom, and under what specific terms,' Ottley says. 'Every owner is different and how he wants us to manage his residence might be different tomorrow than it is today. IQware helps us, and our valued property owners and guests, stay on top of every last detail in real time.'