Choice Hotels Names Mark Weiner VP, Customer Care
Move a Part of Choice's Emphasis on Guest Satisfaction
SILVER SPRING, MD, June 28, 2006. Choice Hotels International, Inc. (NYSE:CHH) today announced that it has hired Mark Weiner as vice president, customer care. In this newly created position, which is part of the company's recent increased emphasis on guest satisfaction, Weiner will oversee the company's customer service initiatives. He will develop and execute the company's Customer Care strategy, working with various departments to deliver exceptional services and improve guest experience before, during and after the stay. Weiner will report to Janna Morrison, senior vice president, customer care and technology services.
Weiner joins Choice from Travelocity where he was vice president, sales and customer care, responsible for business development, process reengineering and strategic/operations planning for the company's contact center organization. He also oversaw customer care support functions, including customer relations, help desk and ticket fulfillment.
"Customer care is an integral component of our growth strategy, and Mark's addition will help us provide increased focus as to how we can work with our more than 5,200 hotels to deliver an even better guest experience," said Morrison. "Mark's extensive background within the industry-which runs the gamut from travel-related Web sites to airlines-combined with his tremendous knowledge of customer service, will be a great benefit to Choice Hotels."
Prior to Travelocity, Weiner worked for SABRE, American Airlines, Pan American World Airways and Innkeeper Associates. Weiner holds a B.A. in Economics from the University of California-Los Angeles and an MBA from New York University.
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
