Guest Satisfaction - May 2010 Chatter Guard Benchmark Report Is Released
PARSIPPANY, NJ - June 15, 2010 - Lodging Interactive, a leading interactive marketing agency servicing the hospitality industry and the publisher of the free Chatter Guard Monthly Benchmark Monitor Report has released its May 2010 report.
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After a stormy April, we were looking to May for sunnier dispositions from hospitality customers. A quick look at the average customer responses would seem to indicate a change of heart, with single-digit increases in almost every category. But looking closer tells a different story. While most hotel segments struggled with single digit dips in customer satisfaction, the reviews for Extended Stay hotels were so strong that they bumped up the overall averages from negative to positive territories. Let's see if summer travel season will inspire consumers to be equally generous across all segments next month. On a scale of 1-5, 5 being “fantastic” and 1 being “poor,” the average lodger indicated a 2.54% improvement in Resultant Quality Score (3.55 to 3.64), a 2.47% increase in Dining (3.65 to 3.74), an impressive 6.08% improvement in Facilities ratings (3.78 to 4.01), a 1.15% rise in Room satisfaction (3.47 to 3.51), a 4.13% increase in Staff reviews (3.63 to 3.78), and a 1.2% bump in Value (3.33 to 3.37).The only decline was in the area of Housekeeping, which dipped 1.16% (3.45 to 3.41).
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About Lodging Interactive
Lodging Interactive, headquartered in Parsippany, NJ, is an award winning leading provider of Internet Marketing Services to the hospitality, spa and restaurant industries. The company provides a portfolio of effective hotel internet marketing services to hundreds of hotels, resorts, timeshares, spas and restaurants. Clients include branded hotels from nearly every major brand as well as prestigious, landmark independent hotels.
Through its CoMMingle Social Media Marketing Agency operating division, the Company offers hospitality focused and fully managed outsourced hotel social media marketing. Lodging Interactive is a member of the American Hotel & Lodging Association (AHLA) and is a proud supporter of the Hotel Sales & Marketing Association International (HSMAI). For more information contact Richard Walsh, Vice President of Business Development at sales@lodginginteractive.com or at 877-291-4411. The company's website is located at www.LodgingInteractive.com.
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
