Delta Hotels Unveils Satellite Call Center
FEBRUARY 14, 2007. A new customer contact centre is now taking calls in Grand Falls, New Brunswick, for Delta Hotels.
This new satellite centre was established with the assistance of the Government of New Brunswick. "With its qualified labour pool, Grand Falls is an attractive location for this satellite centre. And as the first major hotel brand to arrive in this city, we also believe we're an attractive employment option for the people of Grand Falls who may be interested by our industry," says Perry Kendall, general manager of Delta's global reservation service. "This satellite centre continues our commitment to offering excellent service to our loyal guests and clients."
Twenty new jobs have been created at the customer contact centre, which complements the services already offered by the brand at its main global reservations centre in Fredericton. The employees will provide bilingual services to customers worldwide booking into any of the brand's 40 hotels and resorts.
Delta Hotels established its global reservation centre in Fredericton in 1996, providing 24-hour, year-round bilingual reservations services to more than one million clients annually, as well as marketing and database support to the brand.
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
