Aspen Kiosks Offer Attractive Option to Long Lines

VSI's kiosks improve guest service and increase satisfaction

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. October 14, 2008

SUNNYVALE, CA, February 15, 2007. Hoteliers can now provide their patrons with a compact, stylish computer-access kiosk that can streamline guest service by freeing up employees to help guests who require more personal services.

Vertical Systems Inc. (VSi), a global leader in providing guest-services technology and solutions to the lodging industry, is offering Aspen, a sleek, high-style kiosk unit that can be placed in hotel lobbies, corridors, conference rooms or other public spaces. Aspen kiosks can house either VSi's popular BoardEZTM airline boarding-pass printing systems, its business-oriented Internet-access PCs or hotel's own proprietary computer equipment with high quality printer for guest use.

VSi's attractive Aspen is a compact 66 inches high, 25 inches wide and 24 inches deep kiosk, and comes in gray/black color. VSi also provides custom-built Aspen kiosks and graphics to hotel's specifications. Aspen Kiosk comes with a wired or wireless network connection, giving hoteliers total flexibility to place the kiosk anywhere convenient in the public space without the worry of pulling network cables.

"Our Aspen kiosks have gotten excellent reviews by the hotels where we have them placed," said Shaukat Anjarwala, Marketing Manager for Sunnyvale, Calif.-based VSi. "Their main use presently is to house BoardEZTM, our airline boarding-pass printer hardware, but they are also appropriate for use in offering guests Internet access for sending and receiving e-mail, sending and receiving business documents, and just general Internet use that has become so common among today's business travelers."

Najam Khan, General Manager of the Long Beach (Calif.) Marriott, a 311-room upscale business property, says his hotel's Aspen kiosk offers the BoardEZTM service and that guests are extremely pleased with having an easily accessible station where they can retrieve their boarding pass.

"We've had the kiosk for some time, and we feel that it adds greatly to our ability to deliver excellent guest service," Khan said. "In addition, VSi has been great about reacting quickly and helping to solve any issues that we've had."

The Hyatt Regency Indianapolis, a 500-room convention/business hotel linked to the RCA Dome-home of the NFL Champion Indianapolis Colts-installed its Aspen kiosk near the reception desk as part of a station that includes two of the hotel's automated express check-in/-out units. The kiosk houses the Hyatt FastBoardTM boarding-pass unit.

"The guests love being able to check out of the hotel and go to the Aspen kiosk and print out their boarding pass," said Richard Walter, the hotel's Director of Rooms. "Being able to get their boarding pass in a timely, hassle-free way is important in today's era of stressful air travel. The Aspen kiosk gives us a means by which to offer guests a way to get what they need without having to wait in line. And our employees like having the Aspen kiosk because it enables them to provide extended personal service to other guests who may need it more."

Walter said the Aspen kiosk was installed in October, adding that in the month of January, the kiosk and the FastBoardTM unit drew nearly 900 users.

"Once we see lines getting longer waiting to use the Aspen kiosk and boarding-pass unit, we may well add another elsewhere in the hotel," Walter said.

Vertical Systems Inc. is an approved vendor for Hilton Hotels Corp. and for Hyatt Hotels & Resorts. Its Automated Business Centers also are found in Marriott properties, Radisson Hotels & Resorts, W Hotels and Sheraton Hotels & Resorts (Starwood), Holiday Inns and Crowne Plaza Hotels (InterContinental Hotel Group), Best Western Hotels, Ritz-Carlton Hotels, Fairmont Hotels, Accor Hotels and many independent properties. VSi's products have been installed in nearly 800 hotels in the United States, Canada, Mexico and nine European countries.

For more information on Aspen, BoardEZTM and other VSi products and solutions for the hospitality industry, call 866-874-9222 or visit the VSi Web site at www.ver-sys.com.