Commonwealth Hotels Promotes Molly Fruin to Director of Sales for the Cincinnati Riverfront, Best Western Plus, Covington, Kentucky

USA, Covington, Kentucky. December 06, 2018

Commonwealth Hotels LLC announces the promotion of Molly Fruin to the position of Director of Sales for the The Cincinnati Riverfront, Best Western Plus. The Cincinnati Riverfront, Best Western Plus, boasts 127 newly renovated contemporary rooms with 20 premium two rooms suites. The Hotel is owned by Corporex and managed by Covington, Kentucky, based Commonwealth Hotels LLC.

As Director of Sales, Molly will direct all sales and marketing activities at the Cincinnati Riverfront, Best Western Plus. "Molly comes most recently from the Courtyard and Residence Inn Cincinnati Airport properties where she successfully led the sales operations for both hotels," said Brian Fry, President of Commonwealth Hotels. 

Molly first joined Commonwealth Hotels as a Task Force Sales Manager in Portland, Maine, and in Gulfport, Mississippi, after managing sales efforts at the NKU Mets Center and holding various sales positions at Winegardner and Hammons. Molly is a seasoned and dedicated hospitality professional and a graduate of Southern Illinois University at Carbondale.

The Best Western Plus brand is a revitalized new hotel experience that's vibrant, affordable and guest focused. The hotel features complimentary full hot breakfast buffet, complimentary parking, complimentary WiFi, and a complimentary evening reception Monday - Thursday evenings with Cincinnati craft beers and local food favorites. Its energetic presence is welcomed into the Covington, Kentucky, and Cincinnati riverfront area. Close to everything and second to none.

Molly joins General Manager, Beth Wuestefeld, Kentucky's 2017 Hotelier of the Year, at the Cincinnati Riverfront, Best Western Plus, located at 200 Crescent Avenue in Covington, Kentucky. 

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.