Sandeep Bhalla Appointed General Manager at The Connaught, Mayfair

United Kingdom, London. September 04, 2019

Sandeep Bhalla Appointed General Manager at The Connaught, Mayfair The Connaught | August 08, 2019 Distinguished hotelier Sandeep Bhalla has been appointed General Manager of The Connaught, the iconic five star hotel on Mount Street, in the heart of Mayfair, part of Maybourne Hotel Group.Indian-born Sandeep has worked in the luxury hospitality sector for 25 years in London, Dubai and India. Before joining The Connaught as Hotel Manager in 2018, he worked at sister hotel The Berkeley in Knightsbridge, where he joined as Director of Food and Beverage in 2007 and was subsequently appointed Hotel Manager in 2012. Before joining Maybourne Hotel Group Sandeep was part of the pre-opening team of the prestigious Burj Al Arab in Dubai. In his new role as General Manager of The Connaught, Sandeep will oversee the re-opening of two Michelin star Hélène Darroze at The Connaught in September 2019, as well as spearheading a series of new developments at the luxury hotel this autumn 2019.

Commenting on his appointment, Sandeep said "I am truly honoured to take on this role at The Connaught, a much loved hotel which holds such a special place in the hearts of so many guests and Londoners. I look forward to building on our illustrious reputation and inspiring our team to deliver even greater levels of guest service."

Commenting on this appointment at The Connaught co-owner Paddy McKillen said "We are very proud to appoint Sandeep to this key role, and are delighted in recognition of his talent, to promote him within our Maybourne family. I know under his direction the hotel will continue to build and indeed grow on its reputation as the number one property in the capital."

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Revenue Management: Focus On Profit

Revenue Management is still a relatively new profession within hotel operations and as such, it continues to evolve. One significant trend in this area is a shift away from using revenue as the foundation to generate key performance indicators (KPIs) and to instead place the emphasis on profit. Traditionally, revenue managers have relied on total revenue per available room (TrevPAR) and revenue per available room (RevPAR) as the basis of their KPIs. Now, some revenue managers are using gross operating profit per available room (GOPPAR) as their primary KPI. This puts profit at the center of revenue management strategy, and managers are increasingly searching for new ways to increase the profitability of their hotels. Return on Investment is the objective of any hotel investment, so it is only logical that profitability and ROI will be emphasized going forward. Another trend is an expanded focus on direct hotel bookings. Revenue managers know that one way to increase profitability is to steer guests away from online travel agencies (OTAs) and book directly with the hotel. This tactic also reinforces brand identity and loyalty, and encourages repeat business. In addition, it provides a valuable platform to market the hotel directly to the customer, and to upsell room upgrades or other services to them. Another trend for revenue managers involves automation in their software programs. Revenue management systems with automation are far more desirable than those without it. Automating data entry and logistics increases efficiency, allowing managers to spend more time on formulating strategy. As a bonus, an automated system helps with aggregating and interpreting data. The October issue of the Hotel Business Review will address these developments and document how some leading hotels are executing their revenue management strategies.