McKibbon Hospitality Appoints Tony Marco as General Manager for Hyatt House Chicago/West Loop-Fulton Market

USA, Chicago, Illinois. September 26, 2019

Fifteen-year hospitality veteran Tony Marco has been appointed General Manager of Hyatt House Chicago/West Loop-Fulton Market. In his new role, Marco will be responsible for overseeing all operations and functions of the 14-story, 200-room property and a 50-person staff.

Owned by Wheelock Street Capital, headquartered in Greenwich, Connecticut and managed by Tampa-based McKibbon Hospitality, Hyatt House Chicago/West Loop-Fulton Market opened its doors in June 2019 in one of the Windy City's most up-and-coming neighborhoods. Catering primarily to business travelers with a focus on extended stays, the hotel offers a wide array of amenities and conveniences including a modern lobby bar, flexible meeting space, top-floor pool with a sky deck overlooking downtown Chicago, and 24-hour fitness center.

Marco joins Hyatt House Chicago/West Loop-Fulton Market after a stint as General Manager for the 178-room Hilton Garden Inn Chicago North Shore/Evanston, where he oversaw 50 associates and all hotel operations. He began his hospitality career in 2006 as Executive Housekeeping Manager for the Marriott Midway Airport, moving up to Operations Manager within a year. He landed his first general manager position in 2012 at the Sleep Inn Midway Airport, followed by a general manager position at the Hampton Inn Midway Airport and the Residence Inn Oak Brook.

During his time at the Hilton Garden Inn Chicago North Shore, his involvement in sales helped generate a $300,000 increase in group revenue for 2019. At the Hampton Inn Midway Airport, his team produced guest service scores in the top 20 percent of the brand. Marco earned a BA in Business Management at the University of Sunderland, England, in 2004.

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Architecture & Design: Biophilic Design

The hospitality industry is constantly evolving to meet and exceed guest expectations. As a result, hotels are always on the lookout for new ways to improve the guest experience, and architecture and design is an essential part of this equation. Bold design is often the most effective way to make an exceptional first impression - an impression guests use to distinguish between brands. One design trend that is being embraced worldwide has become known as “Biophilic Design.” Biophilic design is based on the concept of biophilia, which is the theory that human beings have an innate tendency to seek out nature, natural elements, and natural forms. Biophilic design is more than hotels simply adding a surplus of plants; it involves incorporating specific design elements into a hotel in order to imbue it with a sense of wellness and well-being. Some of those elements include exposure to natural lighting; views of nature and rooms with a view; natural architectural patterns; salvaged or reclaimed woods of all types; reclaimed metals; sustainably sourced stone; living green walls and vertical gardens; and direct and indirect exposure to nature. Hotels that have incorporated biophilic design into their properties are reaping the benefits associated with this trend including reduced stress responses, better air quality, lower energy costs, and more positive guest reviews. Biophilic design has also been shown to improve guest moods and to satisfy consumer demand for environmental responsibility. Savvy hotel owners and managers are aware that nature-inspired elements enhance their guests' comfort and well-being, which is why this trend is becoming so prevalent. Biophilic design is just one topic in the fields of hotel architecture and design that will be examined in the November issue of the Hotel Business Review.