Four Seasons Hotel Atlanta Appoints Nancy Chacon as New General Manager

USA, Atlanta, Georgia. August 03, 2020

A nearly 30 year veteran with Four Seasons Hotels and Resorts, Chacon's invaluable experience and insights began in San Francisco as a front desk agent in 1991. Since then, she has proven her impact in a variety of roles at Four Seasons properties in Los Angeles; Austin; Scottsdale; Caracas, Venezuela; Punta Mita, Mexico; Buenos Aires, Argentina; and most recently, Baltimore, Maryland, where she served as Hotel Manager. Atlanta marks her eighth hotel with the company.

"I'm elated about my move to Atlanta, where I look forward to experiencing and delivering southern hospitality," says Chacon. "As I settle into my role, my first priority is to assist our employees and guests with adjusting to travel during the COVID-19 pandemic." Chacon will also oversee the renovation of the Hotel's re-imagined meeting and event spaces, slated to be completed in fall 2020.

In the wake of the COVID-19 pandemic, Nancy's promotion to General Manager is an opportunity to showcase the new Four Seasons global health and safety initiative, Lead With Care. The program allows all Four Seasons properties to access the latest information on the best way to implement sanitizers, masks, and elevated hygiene and cleaning standards so as to provide guests, residents and employees with the assurance that their health and safety is the company's first priority.

A fluent trilingual (English, French and Spanish), Chacon hails from Guatemala City, Guatemala with an education in Economics and French from Mills College in Oakland, California. Her expertise in the hospitality world is an inspiring ride of success that she credits to her mother for giving her the gift of encouraging words and her father, who reinforced the importance of an education.

Her son, Joaquin, 8, has been her constant travel companion. Affectionately referred to as "Joaco," she is thrilled to introduce him to the beautiful scenery that is all around the state of Georgia. Seeing the world through his eyes, and the conversations they have are one of her greatest joys in life.

Chacon replaces Yvette Thomas-Henry, who was promoted to Regional Vice President and General Manager of Four Seasons Resort Nevis.

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Hotel Design: Home Away From Home

With the rise of the sharing economy and the peer-to-peer marketplace for lodging options, hoteliers are re-thinking the look, feel and appeal of their locations. There is an emphasis on re-creating a feeling of homeyness - a comfortable, cozy and inviting space that feels like home. 'This is accomplished through the careful selection of furniture design, paint colors, lighting design, artwork, bathroom fixtures and textile accessories. In addition, some hotels are providing their guests with upscale amenities, such as a book and movie library, home-style kitchenettes, a coffee machine with locally-sourced beans and tea, or even a batch of fresh-baked cookies. Similarly, there is a growing design trend based on the concept of place-making. Travelers are searching for experiences that are unique and authentic to the locale in which they find themselves, and so hotel designers are integrating a sense of place into their work. This is partially achieved by incorporating traditional artisanal crafts and other local artwork into hotel rooms and communal spaces. Another design trend includes the creation of full-service, co-working environments within the hotel. Guests don't like to stay alone in their room when they need to work, so now they can go downstairs to the lobby-or up to the roof-to work among others. These areas encourage guests - and non-guests alike - to stay as long as they like and to partake of hotel amenities. Finally, recognizing the importance of the Wellness Movement, some designers are exploring how room design can increase the likelihood of deep and restorative sleep. Creating dark and quiet spaces, blocking excessive light, providing guests with a selection of different kinds of pillows, and the ability to control room temperature, are a few of the best practices in this area. These are some of the architecture and design topics that will be covered in the November issue of the Hotel Business Review.