Hotels & Resorts Maintain Brand Standards & Profits With Spa Space Technology Platform
Software-As-A-Service Lowers Costs Up to 60% and Optimizes Revenues by Matching Customers With Expert Therapists at Select Properties
The launch of Spa Space, a Software-as-a-Service delivering significant cost savings and revenue optimization while increasing customer satisfaction, is transforming hotel and resort spa operations. A patent-pending algorithm perfectly matches customers with expert therapists at a location of their choice. The turnkey spa management solutions includes payments, scheduling, local marketing, and therapist sourcing solutions that allow spas to reopen with ease. Custom KPI reporting and dynamic yield management drive revenue while lowering costs.
"The business of spa operations in the Covid-19 era has become increasingly challenging. We are seeing reopened hotel and resort spas are seeing demand yet operating safely and profitably with increasing restrictions is making it difficult to operate profitably. Properties that choose to stay closed risk losing customer loyalty and brand cache," said Ilana Alberico, co-founder of ISM Spas and Spa Space. "ISM Spas implementing Spa Space are opening safely and profitably, with a whopping 60% reduction in fixed operating expenses."
Spa Space is currently in beta testing within the ISM Spa network of hotel and resorts across the Southeast. Early results show a. Expansion will continue in Q1 2021 to participating spas including Spa Space Chicago, Grand Hyatt, The Biltmore, Marriott Vacation Club properties, Autograph Collection Hotels.
"ISM's willingness to embrace this new technology and create a personalized approach to booking spa clients and customers appeals to the luxury client that we attract and encourages and gives confidence that the world can again travel and enjoy the experience of a spa without the risk," says Lori Kiel, Chief Revenue and Marketing Officer of The Kessler Collection.
Spa Space Founding Partner Ilana Alberico is available for interviews upon request.