Island Hospitality Management Promotes Susanne Lofaso to Regional Director of Operations

USA, West Palm Beach, Florida. January 24, 2023

Officials of Island Hospitality Management, the premier third-party management company for select-service and upscale, extended-stay hotels in the United States, announced that Susanne LoFaso has been promoted to regional director of operations. In her new role, LoFaso will oversee the company's Hilton- and Marriott-branded hotels throughout the New York and Illinois regions, as well as providing acquisition support.

"Since joining us in 2018 as general manager of the Ronkonkoma Homewood Suites by Hilton, Susanne has delivered superior guest satisfaction scores and improved bottom lines," said John Marques, executive vice president, Island Hospitality Management. "She quickly was promoted to area general manager over Island's Ronkonkoma Homewood and Courtyard hotels and has continued to demonstrate her leadership by assisting in task force assignments, special projects and onboarding new leaders through our GM Ambassador program. We know Susanne will continue her upward trajectory with Island and look forward to her continued success."

With more than 15 years of hospitality experience, LoFaso has used her skills to improve market share, profitability and asset growth across all of the multi-branded portfolios she has managed. As regional director of operations, she will continue to oversee the Hampton Inn Yonkers, Hilton Garden Inn O'Fallon, Courtyard Ronkonkoma, Homewood Suites Ronkonkoma, Hampton Inn Brookhaven and the newly acquired Hilton Garden Inn Dobbs Ferry. LoFaso recently received the American Hotel & Lodging Association's (AHLA's) 2022 "Paving the Way" award which recognizes female trailblazers in the hospitality industry. LoFaso also has been named a Woman of Distinction by Nassau County, granted to women in business who have strong community involvement and extensive philanthropic/volunteer endeavors, and is a five-time recipient of Radisson Hotels International's Presidential Award for being one of the top general managers across the Radisson brand as determined by guest service scores and QA audits.

Business Contact:

Subscribe to our newsletter
for more Hotel Newswire articles

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in February 2023...

Social Media: Tailor Made Content


Social media has evolved into an indispensable medium for the hospitality industry. It has forever altered how hotels communicate with their customers and it has redefined how advertising and marketing are conducted. Currently, the biggest social media platforms are Facebook, Twitter, LinkedIn, Pinterest, Instagram, Snapchat, YouTube and TikTok. Each has their own appeal and demographic. In order to reach the users of an individual social media platform, it is necessary for hotels to tailor their content to each platform's audience. For example, LinkedIn is more business-oriented so content might be directed to conference organizers, meeting planners, travel agencies, etc. Facebook has a more mature user base so they might be looking for family vacation packages, cultural experiences, or recreational sightseeing trips.  TikTok is popular with a younger audience who might want to know about concerts, sporting events, and gaming competitions, while Pinterest and Instagram focus on exquisite visuals and aesthetics. The February Hotel Business Review will document how some hotels are successfully integrating social media strategies into their operations.