Four Seasons Hotel Kyoto Introduces New General Manager Fanny Guibouret

Canada, Toronto, Ontario. March 13, 2023

From the bright lights of Paris to the Zen gardens of Kyoto, Fanny Guibouret makes the move to Four Seasons Hotel Kyoto as General Manager.

A veteran hotelier with more than 20 years of experience in luxury hospitality, Fanny officially joined the team on January 18, 2023. With Japan now open to international guests and global travel set to resume to pre-pandemic levels, she is on a mission to reinforce the Hotel's top-tier position. This includes making the most of the property's incredible setting, woven around an 800-year-old pond garden, as well as deepening ties with local artists, craftspeople and other keepers of Kyoto's priceless cultural heritage.

As she explains, "We want our guests to experience the best of Kyoto. Along with curated adventures out in the city, travellers can immerse in local traditions, seasonal cuisine and natural beauty right here at our urban resort."

Fanny holds a diploma in hospitality from Cours Hôtelier de Besançon in France, as well as a diploma in Japanese from Gakken GEM International Academy in Tokyo. Spanning iconic destinations such as Paris and Casablanca, her professional journey has covered multiple functions, including front office, catering sales, rooms, and sales and marketing.

Most recently, she served as general manager of the Hotel du Louvre by Hyatt in Paris, where she led the historical property through a transformative takeover, renovation and rebranding. Her noteworthy achievements won her the Jay A. Pritzker Award for GM of the Year.

Hospitality runs in Fanny's blood. With both her parents working with Club Med, she grew up in resorts around the world, all the way from Paris to New Caledonia. Her siblings, too, joined the hotel line - "we are a hospitality family through and through."

Curious, open-minded and genuinely interested in people, Fanny views every interaction - whether with guests, team members or local residents - as an opportunity for connection and learning. On a personal front, she loves to cook Asian food, play board games and go mushroom-hunting with her husband and four children, all of whom are well on their way to speaking fluent Japanese.

"We are thrilled to be in Kyoto. In a way, I have been waiting for this job all my life," she shares with a smile, noting that it brings together two of her greatest passions: luxury hospitality and Japan.

Business Contact:

Subscribe to our newsletter
for more Hotel Newswire articles

Related News

Choose a Social Network!

The social network you are looking for is not available.

Coming up in April 2023...

Guest Service: Exceeding Expectations

When guests check into a hotel, they have expectations of quality customer service. They expect to have their needs met in a professional manner, they desire a certain level of comfort, and possibly even made to feel a little special. This is important because satisfied guests are more likely to return and to become true brand ambassadors. But what if instead of merely meeting expectations, hotels created a culture of service that was intent on exceeding expectations in every conceivable way? What if frontline staff were trained and empowered to provide guest services that demonstrate a willingness to always go the extra mile in order to please their guests? This culture is exactly what some hotels are creating in their operations. From helpful, smiling, welcoming staff to the quality of  a room's comfort and conveniences. From discovering a guest's special needs and enthusiastically fulfilling them, to making some amenities free of charge and offering random upgrades. The April issue of the Hotel Business Review will explore what some hotels are doing to enhance and enrich their guest services.