Jim Redington Tapped as New General Manager for JW Marriott Chicago

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USA, Chicago, Illinois. July 16, 2025

JW Marriott Chicago welcomes Jim Redington as general manager. With more than 30 years of experience in the hospitality industry, Redington brings a distinguished background in luxury and lifestyle operations, known for driving performance, cultivating strong team culture, and delivering exceptional guest experiences. His return to the JW brand reflects a continued commitment to excellence and thoughtful leadership.

"I am honored to return to the JW brand and lead this exceptional team in one of the most iconic cities in the world," said Redington. "Chicago is a city of world-class culture and hospitality, and I look forward to building upon the hotel's historic legacy while delivering memorable moments for our guests and associates."

With 610 spacious guest rooms and suites, refined culinary experiences and Spa at JW, the JW Marriott Chicago offers elevated service and accommodations for both business and leisure travelers. The hotel is also a premier destination for meetings and events, with more than 40,000 square feet of beautifully restored event space in the heart of the city.

Redington most recently served as hotel manager at Gaylord National Resort & Convention Center, the largest Marriott-managed property on the East Coast. There, he oversaw day-to-day operations for the 1,996-room resort, working closely with sales, marketing and revenue management teams to optimize performance across group and transient segments. Under his leadership, the property completed a $90 million renovation and achieved historic highs in guest satisfaction, associate engagement, and event experience.

His career includes leadership roles in major markets across the country. As general manager of the dual-branded Courtyard and Residence Inn at L.A. LIVE in Los Angeles, Redington led the hotel to award-winning performance. He also served as vice president of asset management, overseeing a portfolio of boutique hotels in San Francisco, where he managed more than $50 million in capital projects. In 2018, he rejoined Marriott as area director overseeing Marriott Select Brands across multiple states and ownership groups.

Redington began his hospitality career at the Vail Marriott Mountain Resort & Spa while pursuing a degree in culinary arts from Johnson & Wales University. He also holds a degree in business administration from Elon University in North Carolina. His rise through the industry included roles as executive chef and director of operations in Washington, D.C., as well as resident manager positions at both the Wardman Park Marriott and the flagship JW Marriott Washington, D.C.

Redington and his family have recently relocated to Chicago and are embracing the city's dynamic energy, celebrated architecture, and renowned culinary scene.