Engage Me…the Voice of Your Customer
www.engagemenow.com
SEPTEMBER 12, 2007. Most hoteliers believe that customer engagement is very important to their business. However, highly engaged guests are the exception, not the rule. To truly engage guests, service professionals must know what guests expect, then exceed those expectations...consistently.
"EngageMe...the voice of your customer" is a new product line that captures those expectations. It features a DVD video that can be shown during meetings, workshops, and conferences. The second item is an 18x24 poster which can be displayed throughout the workplace for any organization that is seeking to keep the topic of world-class service high on everyone's mind.
"To engage means to connect with your customer in a memorable way. It goes beyond just performing service. It's about creating a total experience that will always be cherished", said Bryan K. Williams, Chief Service Officer. As a former ten-year veteran of the renowned Ritz-Carlton Hotel Company, Bryan has a keen perspective on what it takes to provide world-class service.
Organizations will be able to order both products by visiting www.engagemenow.com or calling 1-866-208-1749.
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
