The Devil's In the Details: Affordable Ways to Revitalize Your Fitness Center

By Bryan Green Founder & CEO, Advantage Fitness Products | May 06, 2012

Getting the most out of your amenity may require a thorough annual review of your existing offering, but typically quick and cost-effective improvements can be achieved with relatively minimal effort.. Facility managers would be wise to understand how to keep a fitness offering fresh and relevant through a focus on the often-overlooked details in and around the equipment itself. This includes the important role of accessories and several ancillary details that go far in providing your guests a consistently satisfactory experience. Often these details are truly the difference between a facility that looks fresh, and a room full of equipment that once upon a time was a priority, only to have rotted away due to neglect. Lack of attention on the fitness front can result in a compounding cost and resource burden as inevitable guest dissatisfaction and complaints can force a more significant upgrade in order to restore desired levels of guest satisfaction. At the end of the day, it's all about the guest and the consistently positive experience across all property services and amenities that keep them coming back to you. So understanding cost-effective measures to stay competitive in the fitness game will assist you in your endeavor to maintain that guest satisfaction so highly sought after. High Contact = High Praise

Different users may have different preferences about the equipment in your facility they use, based upon their exercise interests and intensity of their workouts. However, consumables like disinfectant wipes, workout towels or stretching mats are items that just about every guest will utilize. The last thing you'll want is to have guests grabbing for towels or mats that look weathered and haggard like the local football team used them first. These "high contact" items are critical to guest perception and a key element to focus on in order to keep things fresh and up to guest standards. A monthly or quarterly commitment to rotating consumable items will go a long way and typically requires a minimal budget in the range of $200 to $400 for the average Hotel-based facility. Keep it Clean

Hygiene cannot be underestimated or overlooked in any aspect of a hotel property, whether out by the pool, in the elevators or in the fitness center. If you've had guest feedback regarding the cleanliness of any area of the property, it's safe to assume you'll hear it about your fitness center, an active and physical environment where sweat and germs, to a relative extent, are the norm. Furthermore, the smaller the facility, the greater the negative impact of the sweat and germs that are common within exercise space. So there will be sweat and there will be germs. It is what it is. However, you still need to fight the good fight and provide an effective solution to give your guests confidence that you are doing everything you can to provide a clean and healthy environment for exercise. The availability of pre-saturated wipes, consistent towel service and a diligent commitment to daily thorough cleaning are just a few basic and easy ways to show your guests that you're serious about eliminating and minimizing gym germs. Always "Look" Your Best

With exercise equipment, aesthetics can be deceiving. While a machine may look worn down, it may be functioning perfectly and simply look worn due to the fact that surface materials and upholstery will commonly show wear quicker than the mechanics of the equipment itself. Yet the worn look of an older or sweat soiled seat or pad can really effect guest perception and quickly turn it into a negative one. To this point, the simple act of replacing strength machine upholstery and providing care to other exterior surfaces of equipment can have a profound impact on the perception of the facility. Commonly, annual replacement of upholstery and commercial degreasing care can dramatically provide both a refresh as well as a potential change of color that will allow you to simply keep pace with the ever-changing and dynamic environment fitness facilities foster. In short, another cost-effective way to make a material difference in your offering, typically at a rate of approximately$100 per unit. "Ground Patrol"

If you're still using carpeted floors in your facility, I would strongly suggest considering a change to a rubber-based surface specifically designed for fitness and exercise. Sure this comes with an upfront cost, but you need to consider the long-term cost savings involved with this decision. Carpet has a significantly shorter life span than rubber exercise floor material, and requires more-frequent replacement and the costs associated with doing so will inevitably add up to more than the outlay required for rubber flooring that will last much longer. Equally important is the hygienic benefit. Carpet is a breeding ground for germs in an active fitness and exercise environment. So the switch to rubber flooring brings a significant hygiene benefit that your guests will appreciate. Finally, you want your facility to be a "credible" and high-quality fitness space, and rubber or other floor materials specifically designed for exercise are the fitness standard. So as you can see, there are a variety of reasons why this single change can provide multiple and longer term benefits. Entertaining Exercise

Choose a Social Network!

The social network you are looking for is not available.

Close

Hotel Newswire Headlines Feed  

Bonnie Knutson
Scott Watson
Lily Mockerman
Charles B. Rosenberg
Mia A. Mackman
Magnolia Polley
Teri Utley
David Lund
Judy Singer
Frank Meek
Coming up in April 2019...

Guest Service: A Culture of YES

In a recent global consumers report, 97% of the participants said that customer service is a major factor in their loyalty to a brand, and 76% said they view customer service as the true test of how much a company values them. And since there is no industry more reliant on customer satisfaction than the hotel industry, managers must be unrelenting in their determination to hire, train and empower the very best people, and to create a culture of exceptional customer service within their organization. Of course, this begins with hiring the right people. There are people who are naturally service-oriented; people who are warm, empathetic, enthusiastic, pleasant, thoughtful and optimistic; people who take pride in their ability to solve problems for the hotel guests they are serving. Then, those same employees must be empowered to solve problems using their own judgment, without having to track down a manager to do it. This is how seamless problem solving and conflict resolution are achieved in guest service. This willingness to empower employees is part of creating a Culture of Yes within an organization.  The goal is to create an environment in which everyone is striving to say “Yes”, rather than figuring out ways to say, “No”. It is essential that this attitude be instilled in all frontline, customer-facing, employees. Finally, in order to ensure that the hotel can generate a consistent level of performance across a wide variety of situations, management must also put in place well-defined systems and standards, and then educate their employees about them. Every employee must be aware of and responsible for every standard that applies in their department. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.