Making the FF&E Process Less Stressful and More Efficient
By Amy Locke Director, Interior Design, Hatchett Hospitality | May 2010
Now as owners and managers prepare to spend money to catch up on deferred FF&E expenditures, they must make an important decision - who is going to manage the process. The choice may very well determine whether their project comes in on time and in budget, and whether they get the best value for the dollars spent.
In-house Staff or Outside Professional?
If you consider having an in-house staff person handle your FF&E purchasing, you should also consider (1) whether that person has the appropriate experience and expertise, and (2) to what degree the person's other responsibilities will be impacted or neglected.
More and more owners/operators are coming to the conclusion that they want their staff people to concentrate on marketing and on enhancing the guest experience - while having a professional purchasing company devote its time and skills to managing the multiple details, special nuances, and tedious paperwork of the FF&E process.
When selecting a purchasing company, remember that this firm is going to be your partner for hundreds of decisions and thousands of dollars in expenditures - so select someone you feel comfortable working with.
For example, every hotel brand focuses on slightly different details and requirements in its FF&E package. You want a purchasing agent who is familiar with your flag, but who will still represent your interests as the owner.