Professional Purchasing Is a Wise Investment

By Amy Locke Director, Interior Design, Hatchett Hospitality | May 06, 2010

By definition, choosing your FF&E means making choices - and the right choice for many owners and property managers is to assign purchasing responsibilities to an outside source. So when people claim that they can do effective buying of products for you, how can you be sure you're selecting a reputable purchasing agent for your FF&E needs?

The short answer is "reputation, reputation, reputation."

The longer answer is to evaluate the company's track record on such important points as:

  • portfolio of recent projects
  • references from owners and vendors who are associated with these projects
  • length of time in businessYou want a purchasing agent that can bring your design decisions to life in a realistic manner - without overspending and without sacrificing quality. It is your designer's job to make sure all colors, furniture, and accessories will work together effectively in specific areas of the hotel, as well as throughout the property as a whole; it is then your FF&E supplier's job to obtain all these items within your deadlines and budget.

In short, with a designer's direction, a qualified FF&E purchasing agent will help transform individual furnishings into a coordinated "look." For your guests, it will translate a hotel "stay" into a hotel "experience" - and for you, it will translate into the referrals and repeat business you want.

All this means that your FF&E supplier must know not only what to shop for, but where to shop.

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Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.