Five Smart Technology Purchases
By Tina Stehle Senior Vice President & General Manager, Agilysys Hospitality Solutions Group | December 12, 2010
Positioning Your Hotel for Success in 2011 and Beyond
The economy is finally showing signs of recovery. And while that gives hoteliers good reason to be optimistic, it's still critical that they make smart technology purchases, choosing solutions that will help decrease costs (or at least keep them in line), streamline efficiency and enable the property to realize a competitive advantage.
Some of the newest technology has a big 'wow' factor, but the return on investment may not justify the expense. Fortunately, there are exciting software selections that can help position your hotel for success and provide a fast ROI.
Following are five technology concepts that can help your property stay ahead of the competition in 2011 and beyond.
#1: Guest-centric property management
Today's hotel guests arrive with a high level of expectation. Whether traveling for business or pleasure, they want a personalized stay. Guest-centric property management systems enable hotels to capitalize on this trend by establishing guest profiles - including history, past itineraries, interests and preferences - and extracting that information to provide highly customized service. This data also can be shared among properties, so that guests receive the same VIP attention regardless of which location they visit.