A Guideline to Making Your Hotel Website Reservations ADA Accessible

By Christine Samsel Attorney, Brownstein Hyatt Farber Schreck | June 03, 2018

Co-authored by Jonathan C. Sandler & Nick Santucci, Shareholders, Brownstein Hyatt Farber Schreck

For the hospitality industry, navigating the maze of complex requirements under the Americans with Disabilities Act ("ADA") can prove to be a daunting task. If a facility does not comply with the ADA, or facets of its operations are not ADA-compliant, the risk of being sued has never been higher. Disabled individuals have been pursuing hospitality companies in court, asserting a variety of claims.

This includes complaints that online reservation systems are non-compliant because, among other things, they do not allow disabled individuals to book accessible rooms; lodging facilities lack a sufficient number of accessible rooms; and lodging facilities fail to properly "hold" accessible rooms for disabled individuals. Some of these claims can be asserted against online booking companies as well. Unlike typical "drive-by lawsuits," where prospective plaintiffs visit facilities and seek out violations, individuals need not even leave their homes to identify these types of potential violations; they need only surf the web.

Following up on our prior article, "The Hospitality Industry is Particularly Susceptible to ADA Website Accessibility Lawsuits " we provide guidance below on ensuring that disabled guests can book accessible rooms online, confirming that the lodging facility offers the correct number of accessible rooms and following proper protocols in releasing accessible rooms to non-disabled patrons.

Ensure That Disabled Guests Can Book Accessible Rooms Online

Does your website allow disabled guests to book accessible rooms online? If not, it should.

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