Innovative Technology in Hotel Waste Management

By Michael Hess Founder/Chief Executive Officer, Waste Harmonics | July 01, 2018

You work hard to be a go-to destination for tourists and business travelers. But attracting more visitors also results in increased waste, which greatly impacts your bottom line (and the environment). When managing your properties' waste output, how can your team lower your environmental footprint while keeping costs low and efficiencies high? The answer is in the data: Taking advantage of the newest technology will help your cost savings-and your sanity.

Make a Connection with the Cloud

You face waste difficulties whether you own a boutique hotel or a worldwide luxury hotel chain. When it comes to implementing innovative technology to manage your waste and your environmental impact, start small. Going micro will allow you to start employing tech even in the planning stages of implementation. It's isn't always about the action-proper preparation leads to success when going a new route. Consider how much cost goes into throwing away food, amenities and other waste by evaluating how much you're currently paying for hauling, landfill and environmental fees, cost of equipment and more, in addition to how your waste treatment impacts landfill use and other environmental issues.

After you calculate, you likely can reduce costs by partnering with a waste broker to customize the best approach to waste management through new innovations. For instance, many waste management brokers use cloud-based systems to aid in vendor bidding. So the very first step in taking advantage of new tech is to use it when finding a partner to further revolutionize your process.

There are thousands of vendors available for your specific needs-how do you sort through them all? Brokers will work with their network to provide competitive costs using a cloud vendor bidding system. This system allows you to post a United States or Canadian-based RFP to thousands of vendors. Using a cloud platform ensures your property has access to competitive rates across North America, and great brokers will provide an easily accessible customer portal that allows you to manage and monitor the bidding process.

Through their web-based network, brokers can recruit waste hauling business options, eliminate additional fees and surcharges, keep track of service levels and costs-as well as market analysis and seasonal fluctuations-and manage the right-sizing and cost savings of your program through hidden opportunities and the reduction of inefficiencies.

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Coming up in March 2019...

Human Resources: An Era of Transition

Traditionally, the human resource department administers five key areas within a hotel operation - compliance, compensation and benefits, organizational dynamics, selection and retention, and training and development. However, HR professionals are also presently involved in culture-building activities, as well as implementing new employee on-boarding practices and engagement initiatives. As a result, HR professionals have been elevated to senior leadership status, creating value and profit within their organization. Still, they continue to face some intractable issues, including a shrinking talent pool and the need to recruit top-notch employees who are empowered to provide outstanding customer service. In order to attract top-tier talent, one option is to take advantage of recruitment opportunities offered through colleges and universities, especially if they have a hospitality major. This pool of prospective employees is likely to be better educated and more enthusiastic than walk-in hires. Also, once hired, there could be additional training and development opportunities that stem from an association with a college or university. Continuing education courses, business conferences, seminars and online instruction - all can be a valuable source of employee development opportunities. In addition to meeting recruitment demands in the present, HR professionals must also be forward-thinking, anticipating the skills that will be needed in the future to meet guest expectations. One such skill that is becoming increasingly valued is “resilience”, the ability to “go with the flow” and not become overwhelmed by the disruptive influences  of change and reinvention. In an era of transition—new technologies, expanding markets, consolidation of brands and businesses, and modifications in people's values and lifestyles - the capacity to remain flexible, nimble and resilient is a valuable skill to possess. The March Hotel Business Review will examine some of the strategies that HR professionals are employing to ensure that their hotel operations continue to thrive.