On the Edge: How Hybrid IT is Enhancing Hotel Services
By Herve Tardy VP & GM, Distributed Power Infrastructure Division (Americas), Eaton | April 21, 2019
In the quest to put the customer first – the hallmark of hospitality – many hotel chains have begun to reevaluate their approach to IT. The advancement of cloud services, the Internet of Things (IoT) and enhanced mobile connectivity have created new possibilities for improving the guest experience, and many are seeking to capitalize on these innovations. For the most part, this means moving away from traditional, centralized IT and instead implementing a hybrid IT system to drive streamlined services to customers.
With hybrid IT, rather than using a large data center to house all their IT devices and infrastructure, hotels use edge data centers and network closets that allow them to house data in closer proximity to their hotels. In addition to giving IT staffs more control over technical operations, this offers a way to improve connectivity, and help drive faster and better-quality services.
While hotels are benefitting from the movement towards decentralized IT, there are challenges to be aware of when it comes to network and power management. In this article, we'll explore strategies that companies can use to improve critical data protection as they shift toward decentralized IT.
Key Drivers for Hybrid IT
Hybrid IT strategies have been on the rise for several years, particularly within the data center industry. By positioning data services closer to the end user, companies have been able to meet an ever-growing demand for data and faster access to services from users across the globe.
While distributed IT models may have originated with huge enterprises and streaming content providers, it's no surprise that companies in the hospitality space would see the benefits to this approach. In an industry where business is personal, the promise of real-time data offers the opportunity for hotels to enhance the guest experience. By using a decentralized IT model with their infrastructure and endpoints strategically positioned in their hotels, a chain can push more personalized updates to guests – helping them alter their itineraries or keep them apprised of events and activities.