Steering the Course for Legendary Service
By Sara Djubek National Director of Sales, Signature Worldwide | April 14, 2019
We have all been there. The late plane arrival, it's your first time at a new airport terminal in a new city and finally, you're exhausted. This combination of attributes already lends itself to heightened senses in most travelers, but it also puts into full force the sense of unwillingness to deal with less than legendary service.
It may sound harsh, but it is emotionally and scientifically true. Your goal is simple, get to the hotel shuttle and finally to your hotel room, so you can sleep and start over. The mindset outline of many a business traveler!
Keep This in Mind As You Meet Or Are Servicing Anyone Traveling
The unknown is a common source of fear, so naturally unfamiliar surroundings can create anxiety. In a rankings report created by Booking.com, Unfamiliar Surroundings is the #4 factor in creating stress for the Business Traveler. In fact, 21 percent of business travelers are stressed by simply being in a new place.
Why is this important? It influences the perception your guests have of your service delivery.
One evening I had just arrived at the Dallas Fort Worth Airport and followed the monotone signs to the assigned area for hotel shuttle pickup. I have learned from many travel mishaps, always call upon arrival so that I do not have to wait what seems like forever for a hotel shuttle. Tonight, I was alone. It was late, approaching 10pm, and I was the only person within sight waiting for pickup. Just a few minutes later, a woman who approached to join me in the same area must have been glad to see another human, as my excitement for not being alone to wait was embraced.