11 Ways Your Hotel Experience Could Change Because of Mobile Technology
The future of the world traveler and hotelier
By Frank I. Wolfe CEO, Hospitality Financial & Technology Professionals | January 08, 2012
In such a short amount of time, mobile technology has changed the way that the world does just about everything. There's no doubt about it; smart mobile devices are dictating how we live our lives. With these mobile devices in our hands, and media and information up in The Cloud, there are limitless possibilities for access.
This is a game-changing development for the hospitality industry.
It is opening a variety of delivery mechanisms for personal guest services that are affordable, efficient and easy to use. Not only is it now easier to travel the world, it is also easier for hotels to operate and could change how guests interact with a hotel.
World traveling made easy thanks to my mobile devices
As CEO of Hospitality Financial and Technology Professionals (HFTP), a global professional association, I have first-hand experience as a world traveler. In fact, in the last six months, I have traveled to countries that speak Mandarin, German, French and Spanish. For the record, I only speak English with a smidgen of Spanish.
During these trips, I have used my mobile devices to communicate very effectively with taxi drivers, front desk personnel, housekeepers, concierge and food service staff using my translator on my mobile device.
I watched movies and television programs in English, read my local newspaper online, had the opportunity (through a hotel's French Facebook page) to join an "after work group" and even made dinner reservations in Chinese. In one country, my French speaking taxi driver got lost, and much to her relief, I had both a map "app" and the translator so we made it to the airport in plenty of time for my flight.
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