Caught in the Engagement Survey Spin Cycle?

Move From Fruitless Manager Action Plans to Real Solutions

By Sherri Merbach Managing Director, C-Suite Analytics | March 12, 2017

Employee engagement in the U.S. is a mess. Gallup tells us only 32% of our employees are engaged, and that figure has hardly budged over 15 years. Worse, Deloitte says we are about to spend $1.53 billion a year to "fix" it. Unless we get smarter, we'll be flushing that fortune instead of fixing.

It gets worse. Again according to Gallup, those remaining 68% are either sleepwalking or sabotaging. So unless your company is different, two-thirds of your employees aren't giving their all. One has to wonder: How much better would our economy be if we solved employee engagement? What if we found the turnkey solution to getting our employees to work their best?

It's time we took a hard look in the mirror and stop blaming disengagement on low wages or video games. The problem is we are all playing follow the leader, doing what other companies do and expecting better results. Let's start with some heavily-researched truths.

Employee Surveys Don't Solve Anything

Engagement surveys and exit surveys provide data but don't give us solutions. Left on our own, we decide that the super-fix to more recognition is employee appreciation week so we bring in food and a dunk tank. Or we name an employee of the month which irritates the others who really know who pulls the work. For engagement, no one is accountable to make their scores better…and few companies actually set a goal. They are pleased instead to beat last year's score or beat the benchmark. Beating a benchmark in this case means scoring a hair better than mediocre, against competition that's as baffled as we are for a true fix.

Exit Surveys are worse. We've surveyed 8,300 HR execs on whether their exit surveys have made their companies better. Twenty said yes for a winning percentage of .0024. There is now a book that advises to never tell the truth during exit surveys, to say instead you needed a career change. In fact the most popular answer on exit surveys is "better opportunity". What the heck does that mean? And how do we fix it?

Choose a Social Network!

The social network you are looking for is not available.


Hotel Newswire Headlines Feed  

Sara Djubek
Nicholas Pardon
Renie Cavallari
Brandon Billings
Terence Ronson
Kathleen Hayn
Gaurav Varma
Emily Loupee
Shayne Paddock
Bruce Seigel
Coming up in May 2019...

Eco-Friendly Practices: Corporate Social Responsibility

The hotel industry has undertaken a long-term effort to build more responsible and socially conscious businesses. What began with small efforts to reduce waste - such as paperless checkouts and refillable soap dispensers - has evolved into an international movement toward implementing sustainable development practices. In addition to establishing themselves as good corporate citizens, adopting eco-friendly practices is sound business for hotels. According to a recent report from Deloitte, 95% of business travelers believe the hotel industry should be undertaking “green” initiatives, and Millennials are twice as likely to support brands with strong management of environmental and social issues. Given these conclusions, hotels are continuing to innovate in the areas of environmental sustainability. For example, one leading hotel chain has designed special elevators that collect kinetic energy from the moving lift and in the process, they have reduced their energy consumption by 50%  over conventional elevators. Also, they installed an advanced air conditioning system which employs a magnetic mechanical system that makes them more energy efficient. Other hotels are installing Intelligent Building Systems which monitor and control temperatures in rooms, common areas and swimming pools, as well as ventilation and cold water systems. Some hotels are installing Electric Vehicle charging stations, planting rooftop gardens, implementing stringent recycling programs, and insisting on the use of biodegradable materials. Another trend is the creation of Green Teams within a hotel's operation that are tasked to implement earth-friendly practices and manage budgets for green projects. Some hotels have even gone so far as to curtail or eliminate room service, believing that keeping the kitchen open 24/7 isn't terribly sustainable. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.