McLeod to Oversee Fairmont's Exclusive Lifestyle Offering
Fairmont announces appointment of Clarence McLeod as the new Corporate Fairmont Gold Manager
YORONTO. Canada, October 22, 2008. An experienced hospitality connoisseur, with nearly 20 years of hotel-related experience, McLeod most recently held the position of Fairmont Gold Manager at The Fairmont Washington D.C, Fairmont's first hotel in the United States to offer this exclusive lifestyle product aimed at meeting the needs of the most discerning corporate and leisure travelers.
'Over the years, Fairmont has built a reputation of exceeding guest expectations while providing exceptional service that places our guests at ease,' said Andrea Torrance, Vice President, Rooms. 'Clarence's appointment is reflective of our approach to offer service that is understated yet engaging, and provides the company with the necessary guidance and leadership needed to expand Fairmont Gold throughout our collection of hotels.'
In an effort to ensure and accelerate the consistency of the Fairmont Gold guest experience across Fairmont's portfolio and to develop Fairmont Gold teams that excel at exceeding guest expectations, McLeod, in his new position, will be responsible for managing, developing and executing on service and operational standards for Fairmont Gold, overseeing new openings and transitions, colleague training and development to establish new Fairmont Gold leaders, as well as redefining the service initiatives for the brand's iconic hotels like The Fairmont San Francisco and The Fairmont Banff Springs.
A large part of McLeod's initial focus will be on the growth and development of the Fairmont Gold product. This includes supporting and fully leveraging the recent introduction of Fairmont Gold in locations like Dallas, Chicago, Scottsdale, and Banff, as well as developing the product in some of the company's upcoming hotels including the Makkah Clock Royal Tower, A Fairmont Hotel, Fairmont Abu Dhabi Creek, Fairmont Haitang Bay Resort, China and the Fairmont Marrakech.
Fairmont Gold is a private, dedicated area that offers guests the experience of an exclusive oasis within the bustle of the hotel. Dedicated Fairmont Gold Managers are discreet and thoughtful, and focused on anticipating and addressing each individual guest's needs, accommodating requests from dinner reservations to planning special events, or providing light secretarial duties. Gold Floors have a private check-in and check-out area and offer a residential-style, comfortable room d'ecor with upgraded, luxurious amenities. Guests can enjoy privileges such as an honor bar and cocktail hour canap'es, as well as a complimentary deluxe continental breakfast. Guests also have access to complimentary high-speed Internet and wireless access in their guestroom, as well as executive boardroom facilities.
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