PGA Resort Adds Airline Flight Information Service for Guests

Real-time flight departure information adds greater guest convenience

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. November 13, 2008

NOVEMBER 12, 2008. Located 12 miles from Palm Beach International Airport (PBIA), PGA National Resort & Spa in Palm Beach Gardens, FL caters to a guest list of golfing enthusiasts who travel to this luxurious AAA Four Diamond resort from all points on the globe by air. Its list of amenities, from 90 spectacular holes of golf and an unrivaled spa facility, to seven highly rated onsite restaurants and lounges, attracts not only golfers, but families, couples, corporations and business travelers. Self-described as the "Celebrated Grand Champion of Florida Golf Resorts," the property delivers on its promise of a world-class experience.

Flight info adds to 4-Diamond service

With so many guests arriving and departing via PBIA, the resort offers guests its own onsite limo service to the airport which began a logical step to look into other travel options that might help simplify their guests' airline travel experience. According to the property's Director of Marketing, Brett Laiken, that was when they discovered FlyteBoard, a real-time flight information display subscription service by Flyte Systems.

"At the PGA National Resort & Spa, our focus is on making our guests' visits memorable, and that begins from the moment they deplane to the moment they board our limo for their return home," Laiken said. "With FlyteBoard, our guests no longer have to guess whether or not their flights will depart on time. A quick glance at the FlyteBoard high-resolution screen tells them whether they can linger a little longer, or if it really is time to go."

According to Laiken, PGA National installed FlyteBoard in May in the property's state-of-the-art Business Center after researching several options. Since then, he's seen a substantial increase in the number of guests who visit the Business Center as they prepare to depart. "Guests rely on the live airline flight information," Laiken noted. "It adds confidence to their travel day and that is a valuable guest service."

Real-time Flight Information

What sets Flyte Systems apart from PC-based applications is the ability to post accurate, real-time airline flight arrival and departure information, not FAA-regulated scheduled departure times that do not list delays caused by air traffic control, aircraft maintenance, crew availability and weather.

Flyte Systems offers a suite of products that serve the traveling public: FlyteBoard, FlytePass, FlyteChannel and FlyteTouch. FlyteBoard is a wall, floor or ceiling mounted high-definition, flat panel screen for lobbies, restaurants, bars and other public areas, displaying flight information for one or more airports.

FlytePass combines FlyteTouch with free, secure boarding pass printing and can be provided stand alone or neatly packaged in an optional all wood kiosk or integrated metal kiosk, to match your d'ecor. FlyteChannel permits guests to view live airport flight information conveniently and comfortably from their in-room television. FlyteTouch enables individual guests to search flight information using an interactive touch screen that displays real-time flight arrivals and departures for one or more airports.

Plastic chair or hip club?

Laiken points out that when guests discover their flights have been delayed or cancelled, they go to the front desk and postpone their scheduled airport limo ride and then head into the PGA National's popular iBar, the chic lounge located next to the Business Center. "When guests know they have a choice of going to the airport and waiting out their delayed flight sitting in a plastic chair at a fast food restaurant, or relaxing at iBar, there is no contest."

Flyte Systems applications are often used by properties to generate increased revenue streams with innovative marketing approaches to the distressed traveler. For tips on how to generate revenue by providing guests with Flyte Systems airline information, please log on to the Flyte Systems website at www.flytesystems.com.