TritonInstalled at The Leela Kempinski, Bangalore, India
NOVEMBER 9, 2006. Four months after installation, The Leela Kempinski, Bangalore is reaping in the rewards of using Triton. Triton, a product of Knowcross will ensure benefits in the form of faster response times, streamlined service delivery and more efficient operations.
Triton, a product of Knowcross, was installed at The Leela Kempinski, Bangalore in July 2006. The system is configured to handle all guest calls at the communication centre as well as all maintenance and back of house jobs. The communication centre handles over 200 daily requests from guests. Triton routes these calls through mobile phones and pagers to appropriate staff who handle these requests. In parallel, the system alerts the right managers when calls are from VIPs or other important guests. The Leela Kempinski, Bangalore can ensure unsurpassed hospitality with service excellence as its foremost priority with the help of TRITON.
The Leela Kempinski, Bangalore uses Triton's alert features extensively. When VIP guests check in, TRITON automatically alerts key managers and department heads. The hotel also uses TRITON to streamline baggage pick up and drop. The system generates approximately 600 messages daily to Leela staff.
'Triton has helped us to reduce the time taken to address guest requests, determine frequency of service defects, and has been a great tool for managers to analyze operations in general. Departments are able to plan staffing, reorder levels for items used frequently, with more accuracy and monitor individual staff performance. The alerts/escalations have also assisted the management team, to ensure guests are being looked after better,' says Rudy Oretti, General Manager, The Leela Kempinski, Bangalore.
Triton assists management and executives of the Leela to better understand and manage the expectations of today's discerning guests. In this highly competitive industry, where guest expectations are constantly rising, the benefits of focusing on and increasing guest satisfaction cannot be underestimated. TRITON ensures that guest satisfaction is an integral part of The Leela Kempinski, Bangalore's entire operation.
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