Napa Valley's Carneros Inn Runs Rustic Elegance Securely and Efficiently with The Concierge Assistan
NAPA, CA, November 16, 2005. If you are coming to the wine-country and you want to stay in the Napa Valley, surrounded by vineyards and in the midst of an apple orchard, there is only one property to choose from. The Carneros Inn's 83 elegant cottages and suites are nestled among 27 acres of endless rows of grape vines in the most coveted wine growing appellation in the United States between Napa and Sonoma. The personal attention provided by The Inn's concierge staff for guests in this sublime environment decidedly enhances this regional experience.
California's Napa-Sonoma area values its small town atmosphere. The Carneros Inn founder, Keith Rogal innately recognized the need to blend in with one's surroundings while bringing in some of the best and the brightest managers from throughout the country to run the day-to-day operations. In turn, he also saw The Concierge Assistant guest service software system from Gold Key Solutions as a necessity rather than a convenience. The Carneros Inn has continued to build a solid reputation by choosing PlumpJack Group along with CEO Rob Goldberg as the management company for The Inn. Founded in 1992 by San Francisco Mayor Gavin Newsom, these like-minded thinkers and innovators have brought a profound sense of 'joie de vivre' to the property.
Laurie Gordon, Chef Concierge and a 25-year member of Les Clefs d'Or, an exclusive association of professional international hotel concierges, has been with the property prior to The Carneros Inn's opening in November of 2003. Ms.Gordon says, "The tailor-made level of service we provide at The Carneros Inn is unique because it is so personal. The Concierge Assistant is exceptional technology that enables us to track guest information, create itineraries and seamlessly integrate vendor and guest information. It truly is a marriage of details that makes magic happen and does so in the blink of an eye. The system allows us to think outside of the guest service box."
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