Hotel Giant Smoothes Workers' Comp Reporting and Handling

With Insurity's Claims Decisions

. October 14, 2008

HARTFORD, CT, February 27, 2006. InterContinental Hotels Group (IHG) has upgraded to Claims Decisions, the latest version of Insurity's claims administration product, to gain greater flexibility in financial reporting.

Insurity's modular platform enables IHG to report the value of claims in British pounds to its UK-based parent company, while maintaining dollar-based claims reporting capabilities for IHG's Americas operations in Atlanta, Ga.

"The application's flexibility and usability let us extend the product to suit our specific needs. The upgrade was simple and the training we received from Insurity was topnotch. I couldn't have asked for a better customer experience," said Christopher Noll, IHG Director - Loss Prevention.

IHG uses Insurity's Claims Decisions to process, administer and settle worker and guest injury claims at more than 200 US hotels. "IHG is a long-time customer of Insurity and we're pleased it has continued to put its trust in us. To have the same product used by international self-insureds, large U.S.-based TPAs and carriers in the U.S. and abroad, is evidence of the flexible extensibility in our product design," said Badri Narasimhan, Insurity vice president of claims.

Both insurers and self-insureds can achieve greater efficiency in claims processing and improve claims outcomes by optimizing touch-points with medical, legal, adjustment and auditing operations.

"Claims Decisions does all that and more," Narasimhan said.

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