Expedia Rated by Customers
FEBRUARY 27, 2006. Expedia.com has the highest customer satisfaction rating among online travel providers according to the American Customer Satisfaction Index (ACSI) E-Commerce Report.
Expedia differentiated itself from the online travel pack by increasing its score 3.9 percent over last year for a score of 79, while the other major online travel agencies dropped 1.3 percent each. "Travelers are demanding more and more from online travel providers as adoption continues to grow," says Steven McArthur, president, North America Leisure Travel Group, Expedia.com. "We are proud to be the best-in-class online travel company in an age when the customer knows best."
"At Expedia, we strive to give customers what they want, when where and how they want it," says Angie Blackburn, SVP of Operations, Expedia.com. "In an industry where differentiation is a key to winning a travelers' loyalty, we are thrilled to be recognized for our efforts in customer satisfaction."
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
