Expedia Wins Customer Loyalty Award
MAY 30, 2006. Expedia, Inc has been recognised for excellence in online travel. Brandweek magazine awarded the company its Customer Loyalty Award for travel.
The Brandweek Customer Loyalty Awards reflects excellence through the eyes of Expedia's most important critics: the customers. Award winners are identified by the results of the annual Brand Keys Customer Loyalty Index. The Index provides leading-indicator assessments that probe customers' relationships with 238 brands in 35 categories, and identifies the drivers that bond customers with these brands.
Sixteen thousand consumers were surveyed at the beginning of the year and asked to identify brands they used most, and tell what they expected of those brands and what those brands actually delivered.
"We are thrilled to receive this great honor yet again," said Dara Khosrowshahi, CEO, Expedia, Inc. "The Customer Loyalty Awards recognize our commitment to building positive customer relationships, whether through our Best Price Guarantee, investments in technology or our superior customer service. Given that differentiation has become more difficult, we are thrilled to have our efforts validated."
Added Steven McArthur, president of Expedia, Inc.'s North America Leisure Travel Group, "Our business is based on relationships, and our travelers are more than just transactions to us -- we take care of them during hurricanes, we find them the last seat on the plane, we help them plan their dream vacations. This award highlights that commitment by showing that Expedia customers are loyal and trust the brand."
Marriott International, Inc. (NASDAQ: MAR) is a global leading lodging company based in Bethesda,Maryland, USA, with more than 4,200 properties in 80 countries and territories. Marriott International reported revenues of nearly $14 billion in fiscal year 2014. The company operates and franchises hotels and licenses vacation ownership resorts under 19 brands, including: The Ritz-Carlton®, BVlgari®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels and Resorts®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels by Marriott®, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels® and MoxyHotels®. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 50 million members. For more information or reservations, please visit our website at 
