Urgo Hotels Completes Upgrade, Opens the 111-room Marriott Quebec City Centre at Place d Youville

. October 24, 2013

QUÉBEC - October 24, 2013 - On September 12th, in the presence of nearly 200 guests, the Urgo Hotels Group inaugurated its latest concept; The Marriott Quebec City Centre, on Place d'Youville. The hotel, which had previously been ranked Number 1 in customer satisfaction among 900 facilities in the Marriott Courtyard chain, has left this service category and joined The Marriott Hotels & Resorts.

Renowned for its long standing tradition of exceptional customer service, management wanted to offer their guests even more. The Marriott Quebec City Centre has evolved in order to surpass its own quality standards. "The change from Marriott Courtyard to Marriott Quebec City Centre comes with higher quality services, reflecting our company's vision," said Jacques Lapierre, General Manager.

After two years of renovations and an investment of more than $3 million, The Marriott Quebec City Centre has made significant changes. These changes resulted in a superior standard of accommodations, the familiarity of a boutique hotel and a renewed dining experience, among other things. The new lobby provides a refreshingly comfortable atmosphere that reflects the needs of today's discerning traveller. It combines spaces for work, relaxation and entertainment. Establishing a variety of areas in the lobby exemplifies the "great room," a cutting-edge concept within the hospitality industry. "Today's new travellers no longer want to stay in their rooms in order to work and be productive. By taking advantage of the various areas in the lobby and our enhanced restaurant services, they be able to meet diverse needs effortlessly," explained Mr. Lapierre.

The 111 renovated rooms and suites offer a contemporary environment, perfect for today's traveller. This is combined with a quality of service and comfort that only a great international hotel chain can provide. Suitable for all kind of events, The Marriott Quebec City Centre harmoniously combines travel and productivity with its three fully renovated meeting rooms that offer 138 m2 (1,485 sq. ft.) of space. Even the gym has been expanded and revamped, with a wider selection of fitness and training equipment.

The Que Sera Sera Resto-Bar, now open at lunchtime, has been completely transformed. It offers a new bistro-style environment, and its 5-10-20 menu concept, designed around customer availability is highly anticipated. Furthermore, the menu will include a table d'hote that follows the seasons and features fresh products as they become available, all in a more casual atmosphere.

The Marriott Quebec City Centre seamlessly combines the warm, personalized welcome of a boutique hotel with the quality one would expect of an internationally renowned hotel chain. Urgo Hotels is a private hotel group with over 30 properties in Canada, the United States and the Caribbean. The Group's Canadian operations are in the key markets of Quebec City, Montreal, Mont-Tremblant and the Maritimes.

About Marriott International, Inc.

Marriott International, Inc. (NYSE: MAR) is a leading lodging company based in Bethesda, Maryland, USA, with more than 3,800 properties in 72 countries and territories and reported revenues of nearly $12 billion in fiscal year 2012. The company operates and franchises hotels and licenses vacation ownership resorts under 18 brands. For more information or reservations, please visit our web site at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com.

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Guest Service: Health and Safety First

Though expectations are that hotels will return to some semblance of normalcy in 2021, their highest priority must continue to be the health and safety of guests and employees. To that end, hotels are training their guest service personnel in enhanced cleaning routines, which include the following practices - bathrooms, elevator buttons, remote controls and other high-touch items, are disinfected and cleaned with a higher frequency; all tables, chairs and menus in restaurants are cleaned at a much higher frequency, and after each seating; floor markers in public areas to remind guests and team members to maintain physical distance; hand alcohol stations and disposable gloves in lobbies and restaurants; loose items such as pens, note pads and information material removed from rooms and meeting rooms; limiting the number of seats in restaurants and public areas; and revised food & beverage offerings. The April issue of the Hotel Business Review will review how guest service personnel are being trained to maintain health and safety protocols in their operations.