Ben Hafiez Joins Intercontinental® Kuala Lumpur as Chef Concierge

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. November 03, 2016

KUALA LUMPUR, MY. November 3, 2016 - InterContinental Kuala Lumpur one of the leading luxury hotels in Malaysia has appointed Ben Hafiez as Chef Concierge. Bringing 10 years of hospitality experience and part of the crème de la crème of the world's concierge community - the Les Clef d'Or, Ben is also the youngest Chef Concierge amongst 5-star deluxe hotels in Malaysia. In his role at the brand's flagship hotel, Ben will lead his concierge team to deliver quality service that ensures each guest gets a great experience.

A vital role, excellent concierge service is a hallmark of the InterContinental brand. Ben will be working closely with a network of InterContinental concierge' throughout the world to ensure the service offered is consistent across the brand and aims to redefine luxury concierge services to a whole new level in Kuala Lumpur.

Clive Murray, Area General Manager for Malaysia and Batam said: “Across InterContinental's global portfolio of hotels, the concierge plays a very special role. The brand is the world's only hotel brand to offer destination specific concierge websites and videos, so guests have access to full concierge services even before they arrive at the destination. This is truly a global commitment in understanding and acknowledging the role of the concierge. With his new role, Ben has a huge task ahead to deliver a high concierge code of service with a touch of modern flair and elevated conventional expectations.”

Ben said: “Guests are more well-traveled and increasingly demanding of personalised luxury services. As we position InterContinental Kuala Lumpur as a preferred luxury property, we are committed to offer a unique, bespoke service to all our discerning guests. We strive to keep our guests in the know by facilitating authentic and enriching experiences beyond the usual attractions with our wealth of knowledge and intimate familiarity of the city. After all, concierge is the first touch that gives a sense of belonging to guests which brings them back every single time.”

Prior to joining InterContinental Kuala Lumpur, Ben was Chef Concierge at award winning and flagship hotel in South East Asia, Hilton Kuala Lumpur.

About InterContinental Kuala Lumpur: A jewel in the heart of Malaysia, InterContinental Kuala Lumpur offers one of the most sought after locations in the city, making it an ideal urban retreat for both business and leisure travelers. The hotel is just steps away from the iconic Petronas Twin Towers and Kuala Lumpur Convention Centre and within walking distance to countless other shopping and entertainment activities. Choose to work in comfort or luxury in the 473 spaciously designed rooms, including 110 renovated Grand Premier Rooms that feature modern, earth tone furnishings and state-of-the-art enhancements. Wine and dine in style with a selection of restaurants including the award-wining Tatsu Japanese Cuisine, Tao Chinese Cuisine, Serena Brasserie, IVIV (OneSixFive) Lounge & Wine Bar and Bentley's Pub. InterContinental Kuala Lumpur also boasts eight meeting rooms and two conference venues to host memorable events from an intimate group of 20 or a large conference of 600 people. Experience travel that is authentically Malaysian as the knowledgeable concierge team will share their secrets on how to navigate the city as a local. For additional information, visit the hotel online at kualalumpur.intercontinental.com, on www.facebook.com/InterContinental.KualaLumpur or send a tweet to @InterConKL.

About InterContinental® Hotels & Resorts:

The InterContinental Hotels & Resorts brand has 180 hotels located in more than 65 countries, with local insight that comes from over 67 years of experience. As a brand, we believe that superior, understated service and outstanding facilities are important, but what makes us truly different is the genuine interest we show in our guests. Our desire is to help guests make the most of their time. We connect our well-travelled guests to what's special about a destination, by sharing our knowledge so they enjoy authentic local experiences that will enrich their lives and broaden their outlook. For more information visit www.intercontinental.com, https://twitter.com/InterConHotels or http://www.facebook.com/intercontinental.

About IHG (InterContinental Hotels Group):

IHG (InterContinental Hotels Group) [LON:IHG, NYSE:IHG (ADRs)] is a global organisation with a broad portfolio of hotel brands, including InterContinental® Hotels & Resorts, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, Hotel Indigo®, EVEN™ Hotels, Holiday Inn® Hotels & Resorts, Holiday Inn Express®, Staybridge Suites® and Candlewood Suites®. In January 2015, IHG acquired Kimpton Hotels & Restaurants, the world's leading boutique hotel business. IHG manages IHG® Rewards Club, the world's first and largest hotel loyalty programme with over 84 million members worldwide. The programme was relaunched in July 2013, offering enhanced benefits for members including free internet across all hotels, globally. IHG franchises, leases, manages or owns over 4,800 hotels and more than 710,000 guest rooms in nearly 100 countries, with over 1,200 hotels in its development pipeline. Over 350,000 people work across IHG's hotels and corporate offices worldwide. In January 2015 we completed the acquisition of Kimpton Hotels & Restaurants, adding 62 hotels (11,300 rooms) to our system size and 16 hotels to our development pipeline. InterContinental Hotels Group PLC is the Group's holding company and is incorporated in Great Britain and registered in England and Wales. Visit www.ihg.com for hotel information and reservations and www.ihgrewardsclub.com for more on IHG Rewards Club. For our latest news, visit: www.ihg.com/media, www.twitter.com/ihg, www.facebook.com/ihg or www.youtube.com/ihgplc.