The Ritz-Carlton Bal Harbour, Miami Appoints Joseph Fisher as Hotel Manager

USA, Bethesda, Maryland. August 07, 2019

The Ritz-Carlton Bal Harbour, Miami announces the appointment of Joseph Fisher as Hotel Manager for the 18-story luxury resort. A passionate leader with nearly two decades of knowledge and expertise in hospitality, Joseph will oversee all facets of the resort, including hotel operations, property amenities and guest services. Joseph joins The Ritz-Carlton from the Embassy Suites by Hilton, South Jordan & Palm Beach Gardens in Utah, where he served as the opening general manager.

In his role, Joseph developed construction and pre-opening hiring schedules, as well as all sales and marketing plans. His leadership led to notable results, including the hotel being in the top 10% for service in the brand, and achieving fair market share within three months of opening.Prior to his role with Embassy Suites by Hilton, he served as the director of food and beverage at the Hilton Marco Island Beach Resort, managing all daily F&B operations and helping the resort produce $8 million in food and beverage revenue.

Joseph first began his career in hospitality as assistant food and beverage manager at The Four Seasons in Atlanta and Miami. From there, he has held roles at Hyatt Pier 66 (director of food and beverage); Conrad Miami (hotel manager); Waldorf Astoria Park City (director of food and beverage); and Marco Beach Ocean Resort (general manager.)

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Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.