Valor Hospitality Group Appoints Leadership Team for Soon-to-Open Hotel Indigo Williamsburg Brooklyn

USA, New York City, New York. August 12, 2019

Hotel Indigo® Williamsburg Brooklyn, an upscale 187-room Valor Hospitality Partners and InterContinental Hotel Group hotel, announced today the appointment of Tracey Rucks as General Manager and Ryan Ocker as Director of Sales & Marketing. Both will play integral roles in the opening of the new boutique hotel, slated to open in July 2019 in the heart of Williamsburg, Brooklyn.

As General Manager of Hotel Indigo Williamsburg Brooklyn, Tracey Rucks is responsible for day-to-day hotel operations, guest relations and business and team development. A seasoned and award-winning hospitality leader, Rucks brings over two decades of hospitality management experience to the property. Rucks has been recognized with notable industry accolades including Outstanding General Manager of the Year, Outstanding on Marriott brand Quality Assurance and Best Guest Satisfaction Score.

Prior to joining Hotel Indigo Williamsburg Brooklyn, Rucks spent 13 years overseeing properties for InterContinental Hotels Groups, Hilton Hotels and Marriott Hotels, most recently at the Fairfield Inn & Suites Manhattan Central Park and the Holiday Inn Times Square. Prior to that, Rucks served as the General Manager at Fairfield Inn 5th Avenue and the Hilton Garden Inn in Edison, New Jersey.

Rucks is a certified General Manager for IHG, Hilton and Marriott Properties, holds the New York City Fire Safety Director Certification and is a member of Professional Women's Business Association. She holds a Bachelor of Science degree in Economics from Smith College.

An enthusiastic and high-energy hotelier, Ryan Ocker brings over a decade of hospitality management experience to his new role as Director of Sales and Marketing of Hotel Indigo Williamsburg Brooklyn. Ocker's results-driven approach focuses on maximizing revenue, establishing corporate accounts, strategizing and implementing optimal marketing and PR initiatives, and leading the team in revenue management.

Prior to joining Hotel Indigo Williamsburg Brooklyn, Ocker spent time in various on-property and regional senior sales positions, most recently as Managing Director at SMART Hotel Consulting and as Director of Sales at Hilton Brooklyn New York. Ryan's past hotels include Sheraton Brooklyn, NU Hotel and HGI-Tribeca. Ocker‘s talents have taken him into 10 different markets across the U.S. and Italy. He has been involved in projects with six different branded hotels within the Hilton, IHG and Starwood families and has held roles at independent, boutique and luxury hotels.

"We are fortunate to welcome two highly-seasoned hospitality industry professionals to our newest property in Williamsburg," said Wade Bryant, Director of Sales and Marketing of Valor Hospitality Partners. "Ocker's proven track record of growing sales in the market, as well as Ruck's broad base of hotel operations expertise will be great assets as we open doors in one of New York's greatest neighborhoods."

Hotel Indigo Williamsburg Brooklyn will be located at 500 Metropolitan Avenue, Brooklyn, New York 11211, steps away from the neighborhood's best nightlife, chic boutiques, award-winning restaurants, and a buzzing art scene. Programming will cater to both leisure and business travelers and will reflect the culture of the vibrant Williamsburg neighborhood.

Subscribe to our newsletter
for more Hotel Newswire articles

Related News

Choose a Social Network!

The social network you are looking for is not available.

Close
Coming up in March 2020...

Human Resources: Confronting a Labor Shortage

With the unemployment rate at its lowest level in decades (3.7%), what has always been a perennial problem for human resource professionals - labor shortage - is now reaching acute levels of concern. It is getting harder to find and recruit qualified applicants. Even finding candidates with the skills to succeed in entry-level positions has become an issue. In addition, employee turnover rates remain extremely high in the hotel industry. As a result of these problems, hotel HR managers are having to rethink their recruitment strategies in order to hire the right talent for the right job. First, hotels have been forced to raise their wages and offer other appealing perks, as a way to attract qualified candidates. Secondly, HR managers are reassessing their interviewing techniques, focusing less on the answers they receive to questions and more on observable behavior. Part of this process includes role-playing during the interview, so that the recruiter can gauge how a candidate works through specific problems and interacts with other team members. Additionally, some HR managers are also creating internal talent pools as a way to address labor shortages. Instead of utilizing department resources to find new hires with specific skills for needed positions, hotels are cultivating talent pools internally and preparing their employees to assume leadership roles whenever the time comes. They are also placing greater emphasis on a company culture that is more performance-based, as a way to curb employee turnover, increase employee satisfaction, and assure higher levels of customer service. Finally, recognizing the importance of employee retention as a way to lessen the impact of a tight labor market, some HR managers are instituting generous reward programs in order to retain their top performers. The March Hotel Business Review will explore what some HR professionals are doing to address these and other issues in their departments.